Gas safety checks
We are legally required to carry out a gas safety check every 12 months.
This helps to keep you, your family and neighbours safe and ensures your appliances are working efficiently.
We will send you a letter confirming the date when your gas safety check is due. If the appointment is not convenient, you must contact us as soon as possible so that we can rearrange your appointment.
You can also find the information about your most recent Gas Safety Check, by visiting My Account.
As we are legally required to carry out a Gas Safety Check at your property, you must ensure you provide us with sufficient notice when changing your appointment, as your gas safety certificate is only valid for 12 months from the date of your last gas safety check.
When we carry out your gas safety check, we will:
Disconnect any appliance that is unsafe or dangerous
Within 28 days of completing the gas safety check, we will provide you with a copy of your Landlord Gas Safety Check Certificate (LGSR)
If you fail to provide access to your home for us to carry out your annual gas safety check, for example by missing your appointment or failing to give us sufficient notice that you won’t be in, we will take all available steps in order for us to meet our legal obligations. This may lead to us taking appropriate formal action to gain access, to make safe by disconnecting your gas supply.
Any costs incurred resulting from taking formal action will be charged to you.
You can find out more information on how we comply with legislation in our Looking After Your Home Service Standard
Repairs to gas and electric fires
If you report a repair with your electric/gas fire we will attempt to repair them.
If we are unable to make the repair, we will either disconnect the fire and leave it in place until you want us to remove it OR we will disconnect and arrange for removal of the fire and make good the wall/skirting boards. We will makes sure that the current heating system is efficient. If the gas fire is removed, we will fit an electric socket so that you can install your own electric fire if required. We will not approve the installation of a gas fire/log burner/multi stove heater.
We will offer a £50 decorating vouchers for making good to any damage to decorations caused if a fire/surround is removed but we are not able to carry out any decoration.
You will be advised by the Customer Service Centre that when a fire is beyond repair, the fire will not be replaced. You will be made aware of this at the time of your initial appointment. If however, your property is heated by all electric, your electric fire will remain and will be serviced and maintained by us.