Leaflets and guides
As your landlord, we want you to be happy to call your house, bungalow or flat, a home.
We have prepared the guides below to help you with your tenancy.
Your tenancy and neighbourhood
The Really Useful Tenancy Guide
We have prepared the Really Useful Tenancy Guide to help you manage your tenancy, including ways to contact us, what to expect as a tenant and how to get the most from your home and community.
Moving out guide
Moving out is a busy time and can be stressful. Our guide provides you with an easy-to-use checklist to help organise your move.
A guide to making compliments, complaints and suggestions
We have a positive culture towards complaints and other feedback. We recognise it is an opportunity for us to improve our services.
Download the guide to making compliments, complaints and suggestions
Dear neighbour letter
If you have a problem with your neighbour, or your neighbour has a problem with you, it is important to try to resolve it as early as possible. You may be able to resolve disputes and everyday nuisance problems by talking to your neighbour. Your neighbour may not be aware that they are causing a problem.
Download the Dear Neighbour letter template
If you have a concern about anti-social behaviour, our anti-social behaviour toolkit may be able to help.
Taking care of your home
Tenant / Together Housing Repairs Responsibility
Before ringing to report your repair you can check whether it is a repair that you or Together Housing is responsible for. You can check this using our website and clicking on the Tenants/Landlord Responsibility tick list.
Please see the Tenant / Landlord’s (Together Housing) Repairs Responsibility Overview for further information.
Replacing a plug and chain
It’s easy to replace a broken sink chain with a new plug and chain.
Download the guide and watch the how to video on our Caring for your home page
Keeping sinks and toilets unblocked
It’s never a good idea to flush or pour waste down toilets, sinks and drains which should go in the bin.You can easily cause a blockage.
Download the guide and watch the how to video on our Caring for your home page
Managing damp and condensation
The two main causes of condensation are a lack of heating and poor ventilation. If you follow our tips, it will help you keep your home condensation and mould-free.
Download the guide and watch the how to video on our Caring for your home page
Dealing with water leaks
Even a minor leak can damage your home and possessions. It’s important you know what to do if you have an emergency water leak.
A guide to asbestos in your home
Asbestos can be found in many products used in buildings (both inside and outside a property).
Download our guide to asbestos in your home to make sure you stay safe.
Repairing small cracks
Small cracks often appear in plaster walls and ceilings, and are usually nothing to worry about. Larger cracks may be more serious and you should contact us.
Download the guide and watch the how to video on our Caring for your home page.
Using electricity safely
We have a legal duty to make sure that any electrical appliances that we provide and the wiring in your home is safe.
The condition and safety of appliances you bring into your home are your responsibility. If you have any doubts about the safety of your appliance, get it tested or replace it.
Download our guide to Using Electricity Safely
Replacing a toilet seat
Tenants are responsible for doing some simple repairs and home maintenance. We will charge for the cost of replacing a toilet seat. Our guide will show you how to do so yourself.
Download the guide and watch the how to video on our Caring for your home page
Keeping warm, saving money
About three quarters of your energy bill comes from keeping your home warm and running hot water. If you don’t set up your heating properly, you could waste money. Switching heating on at a high temperature and then switching off when it gets too warm is actually more expensive than keeping the heating on constantly at a medium temperature.
Download the guide and watch the how to video on our Caring for your home page
Setting storage heaters
Storage heaters use electricity overnight and store heat in a set of clay or ceramic bricks to release the following day. The benefit is they use electricity at night when it’s cheaper and give out heat the next day.
Download the guide and watch the how to video on our Caring for your home page
Dealing with fleas
Fleas can post a serious problem, not just for your pet’s health, but also for your own.
Getting the best out of your solar panels
Some of our homes have solar panels installed. Our guide will provide advice on getting value for money from your panels and saving electricity.
Download our guide to get the best out of your solar panels.