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Leaflets and guides

As your landlord, we want you to be happy to call your house, bungalow or flat, a home.

We have prepared the guides below to help you with your tenancy.

Your tenancy and neighbourhood

The Really Useful Tenancy Guide

We have prepared the Really Useful Tenancy Guide to help you manage your tenancy, including ways to contact us, what to expect as a tenant and how to get the most from your home and community.

Download the Really Useful Tenancy guide

Moving out guide

Moving out is a busy time and can be stressful. Our guide provides you with an easy-to-use checklist to help organise your move.

Download the Moving Out guide

A guide to making compliments, complaints and suggestions

We have a positive culture towards complaints and other feedback. We recognise it is an opportunity for us to improve our services.

Download the guide to making compliments, complaints and suggestions

Dear neighbour letter

If you have a problem with your neighbour, or your neighbour has a problem with you, it is important to try to resolve it as early as possible. You may be able to resolve disputes and everyday nuisance problems by talking to your neighbour. Your neighbour may not be aware that they are causing a problem.

Download the Dear Neighbour letter template

If you have a concern about anti-social behaviour, our anti-social behaviour toolkit may be able to help.

Taking care of your home

Tenant / Together Housing Repairs Responsibility

Before ringing to report your repair you can check whether it is a repair that you or Together Housing is responsible for. You can check this using our website and clicking on the Tenants/Landlord Responsibility tick list.

Please see the Tenant / Landlord’s (Together Housing) Repairs Responsibility Overview for further information.

Replacing a plug and chain

It’s easy to replace a broken sink chain with a new plug and chain.

Download the guide and watch the how to video on our Caring for your home page

Keeping sinks and toilets unblocked

It’s never a good idea to flush or pour waste down toilets, sinks and drains which should go in the bin.You can easily cause a blockage.

Download the guide and watch the how to video on our Caring for your home page

Managing damp and condensation

The two main causes of condensation are a lack of heating and poor ventilation. If you follow our tips, it will help you keep your home condensation and mould-free.

Download the guide and watch the how to video on our Caring for your home page

Dealing with water leaks

Even a minor leak can damage your home and possessions. It’s important you know what to do if you have an emergency water leak.

Download our guide to dealing with water leaks

A guide to asbestos in your home

Asbestos can be found in many products used in buildings (both inside and outside a property).

Download our guide to asbestos in your home to make sure you stay safe.

Repairing small cracks

Small cracks often appear in plaster walls and ceilings, and are usually nothing to worry about. Larger cracks may be more serious and you should contact us.

Download the guide and watch the how to video on our Caring for your home page.

Using electricity safely

We have a legal duty to make sure that any electrical appliances that we provide and the wiring in your home is safe.
The condition and safety of appliances you bring into your home are your responsibility. If you have any doubts about the safety of your appliance, get it tested or replace it.

Download our guide to Using Electricity Safely

 

Replacing a toilet seat

Tenants are responsible for doing some simple repairs and home maintenance. We will charge for the cost of replacing a toilet seat. Our guide will show you how to do so yourself. 

Download the guide and watch the how to video on our Caring for your home page

Keeping warm, saving money

About three quarters of your energy bill comes from keeping your home warm and running hot water. If you don’t set up your heating properly, you could waste money. Switching heating on at a high temperature and then switching off when it gets too warm is actually more expensive than keeping the heating on constantly at a medium temperature. 

Download the guide and watch the how to video on our Caring for your home page

Setting storage heaters

Storage heaters use electricity overnight and store heat in a set of clay or ceramic bricks to release the following day. The benefit is they use electricity at night when it’s cheaper and give out heat the next day.

Download the guide and watch the how to video on our Caring for your home page

Dealing with fleas

Fleas can post a serious problem, not just for your pet’s health, but also for your own. 

Download our guide to Dealing with Fleas

Getting the best out of your solar panels

Some of our homes have solar panels installed. Our guide will provide advice on getting value for money from your panels and saving electricity.

Download our guide to get the best out of your solar panels.

Your Tenancy Residents’ Toolkit Leaflets and guides