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Report a repair

If you rent a home from Together Housing you can make a repair appointment if something is broken or not working properly in your home.

Emergency repair?

Contact us by telephone immediately on 0300 555 5560.

Non-emergency repairs

We have taken the difficult decision that we will currently operate an emergency repairs service only. We would like to apologise to our residents as we know that waiting longer for routine repairs isn’t ideal. The decision has been made because many of our staff have been affected by Covid-19 and therefore aren’t able to work as normal. A lot of our staff have had to self-isolate, have tested positive for the virus or are required to shield. Our subcontractors that support us are also affected in the same way.

This means that we will undertake emergency repairs but will no longer book in any new routine repairs until further notice.

Full information can be found in our Covid Update for Residents.

 

The following video features our Plumbing Technician, Ron Privett and our Planner, Alexandra Whitehead to provide you with a little more information on why we have made these temporary changes.

Helping us to help you

In response to the COVID-19 pandemic, we have introduced new safety measures for Together Housing staff to follow when visiting you in your home.

These measures are designed to protect our staff and residents, through good hygiene, social distancing, wearing face coverings and limiting touch points. To help explain these measures, we have now developed a short video entitled ‘Appointments – Helping us to help you’.

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