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Your balance and transactions

You can check your account with us anytime via our secure online service, My Account.

To view your rent balance online, you need to be registered via My Account. Once you are registered, simply log in and you’ll be able to view a breakdown of charges and payments and view your balance.

If you are struggling to meet your payment responsibilities, please get in touch with us as soon as possible. We work with partners including Citizens Advice to provide impartial budgeting advice. We can also work with you to agree a payment plan if you are having difficulties.

Find out more about our money help and support services.

If your account is in credit, you may be able to apply for a refund from us via My Account.

Your Tenancy Paying your rent Your balance and transactions