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Ways to pay your rent

There are a number of ways you can pay and manage your rent or other payments to us.

If you are struggling to meet your payment responsibilities, please get in touch with us as soon as possible. We work with partners including Citizens Advice to provide impartial budgeting advice. We can also work with you to agree a payment plan if you are having difficulties.

Find out more about our money help and support services.

Direct Debit

Direct Debit is our most popular payment option, and the most convenient way to pay.

If you would like to pay by regular Direct Debit, please go to My Account to request a Direct Debit Form, or Contact Us and speak with a Customer Service Advisor.

If you need to amend your Direct Debit, simply Contact Us and we’ll be happy to help.

Online payments

You can make a secure online payment, 24 hours a day, 7 days a week using the allpay website.

Once you have registered, you can log in and pay your rent quickly and easily at a time that’s convenient for you.

To make a payment, go to “My accounts” and click the bill that you wish to pay.
This will expand to show the amount box and “pay now” button. Enter the amount you wish to pay and press “pay now” to start the payment process.

Visit allpay to create an account or make a payment.

allpay text payments

allpay’s text payment service is a secure text message bill payment option allowing you to pay your rent at a time convenient to you.
Once registered you can pay your rent anytime, anywhere by simply texting a code, followed by the amount you would like to pay to a designated number.
You’ll also benefit from having all transaction data saved to your allpay web-based communication portal “Webconnect”.

Register with allpay

Post Office or PayPoint


Using your allpay Payments Card, you can make a payment to us at any Post Office or Shop/Garage displaying the PayPoint logo

You can find a local PayPoint location by clicking here.

To request an allpay payments card, login to My Account.

Telephone Payments

You can make a payment by calling our Customer Service Centre number on 0300 555 5560

Standing Order of Bank Transfer

Contact your bank to set up a Standing Order or Bank Transfer. They will need our account details shown below.

Sort Code:   20-07-71
Account number:   83137953
Reference:   Your tenancy number
Bank name: Barclays Bank, 15 Colmore Row, Birmingham B3 2BH

Please ensure that you quote your tenancy reference number to your bank, without this we are unable to allocate payments to your rent account.

Your Tenancy Paying your rent Ways to pay your rent