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Electrical emergencies

We have a legal duty to make sure that the electrical installation that we provide in your home is safe.

It is important that you report emergencies to us so that we can attend your property to carry out the necessary repair in a timely manner.

An electrical emergency can be any of the following but not limited to:

  • Damaged switches or sockets
  • Water leaking through light fittings, switches or sockets
  • A burn marks, a smell of burning or a crackling sound from electrical equipment
  • Circuit breakers tripping out or total loss of power

What to do in an emergency?

In an electrical emergency it is important to act fast to make sure that no one gets hurt.

  • Switch off and isolate the power to the circuit where the problem is. This can be done by switching off the supply at the mains board
  • If you have total loss of power check with neighbours to see if there is a power cut in the area or its just isolated to your home
  • Check to see if you have credit on you meter
  • Make sure that nothing has tripped, and all the circuit breakers are up
  • Contact Together Housing and arrange the repair

You can also visit the Electrical Safety First website for more information on electrical safety.


  • Do report any problems with the electrical installation or appliances to us straight away
  • Do use appliances according to the manufacturer’s instructions
  • Do use an RCD (Residual Current Device) when using electrical equipment outdoors
  • Do regularly check the condition of plugs, cables and extension leads
  • Do check that any adaptor used complies with British Standards and is adequately rated for the connected load
  • Do remove plugs from sockets carefully. Pulling out a plug by the cable puts a strain on the cable which can be dangerous.


  • Don’t carry out DIY repairs on electrical installations or appliances
  • Don’t bring mains powered portable appliances into the bathroom
  • Don’t ignore worn flexes on appliances
  • Don’t use any electrical appliance with wet hands
  • Don’t use adaptors plugged into other adaptors
  • Don’t overload adaptors, particularly with high current appliances such as kettles, irons and heaters

Tenant responsibilities

  • Do not attempt to extend, repair or replace damaged or worn-out parts of the electrical installation yourself
  • Ensure all electrical appliances are used responsibly and in accordance with the manufacturer’s instructions
  • Report any problems with the electrical installation or appliances to us straight away – Click here for information on reporting repairs.
  • Allow access to your home when an electrician visits to carry out an inspection of the electrical installation or to fix any reported problem
  • The safety of appliances you bring into your homes is your responsibility. If you are in any doubt as to the safety of an appliance get it tested or replaced.

Our responsibilities

We will need to carry out an Electrical Safety Test in your home every 5 years. It is vital that you allow us access to your home to carry this out to ensure that electrical installations remain in good working order. We are required by law to check:

  • The electrical installation in your home is safe when your tenancy begins
  • The electrical installation is maintained in a safe condition throughout your tenancy
  • Any appliance provided by us is safe and has at least the CE marking (which is the manufacturer’s claim that it meets all the requirements of European law)
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