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Resident Engagement

Resident Engagement

Resident Engagement offers you a range of opportunities to make a difference within your community

Resident Engagement ‘Menu’

Tenants’ and Residents’ Groups (TARA’s)

Our Neighbourhood Officers and Resident Engagement team work with many independent Tenants’ and Residents’ Groups to help improve services across our estates.


If you are interested in finding out about groups in your area, or would like to set up your own group, complete the form below, or contact your local office, and ask to speak with a member of the Resident Engagement Team.

 

Neighbourhood walkabouts

Neighbourhood Officers regularly inspect our schemes and we will invite you to join us on planned walkabouts. We aim to do this in agreement with local tenants but typically quarterly or at least twice a year.


Please contact your Neighbourhood Officer to find out more.

Environmental Services Groups

We have 3 Groups of tenants and residents who work with Estate Services Managers to make sure that communal gardening and cleaning services meet high standards.


We are currently ‘recruiting’ in our western area (Blackburn, Pendle, and Rossendale).


If you would like to join this group, please complete the form below, or contact your local office, and ask to speak with a member of the Resident Engagement Team.

Local Panels

We have 4 Local Panels made up of tenants, residents, and independent members, who look at our performance.


Local Panels help make sure that the Corporate Plan and Strategies are delivered at a local level.

Digital Consultation Group

We have set up a Resident Engagement Facebook group.  This is a consultation group who we can contact to obtain feedback on key issues. 


We also organise face-to-face focus groups to discuss service improvements. 


The Facebook group is open to any tenants or residents of Together Housing. 


Please click here to join the group.

Feedback on services – Rant & Rave

 

Rant & Rave is an independent organisation which carries out text surveys to gauge customer satisfaction with our key services - such as repairs, and customer services.

Satisfaction Survey (STAR) 

Every 6 months we ask an independent organisation (Leadership Factor) to survey a sample of our customers to gauge satisfaction with our services so that we know where improvements need to be made. 


We use information from Rant & Rave and STAR to carry out face-to-face focus groups with tenants & residents to probe areas of poor performance and discuss how services can be improved.


For details about current consultations, please click here.

Mystery Shoppers & ‘reality checking’

We ask customers to ‘test’ our services and provide feedback to make improvements. For example, checking to see whether our gardening services are up to scratch.

Pop Up Events

We organise local events to address specific issues on an estate. 


If you have an idea for an event or activity which would improve conditions on your estate, please talk to your Neighbourhood Officer or a member of the Resident Engagement team about your ideas.

Community Grants

We have a small pot of money available to tenants and residents who have an idea or project that they would like to get off the ground but don’t have the money to make it happen. For example – ideas to improve the environment, a community event that will benefit the estate, or a small-scale gardening project.


To find out more, please complete the form below, or contact your local office, and ask to speak with a member of the Resident Engagement Team.
 

Complaints & Compliments

We have a system for dealing with complaints and analyse trends to make sure that issues are followed up, and where our service has fallen short of expected standards, that we learn from our mistakes.


To find out more, click here.

Independent Scrutiny

Click here to find out more about the role of our Scrutiny teams.




If you wish to find out more about any of the above, please complete the form below, or contact one of the Resident Engagement Team by contacting your local office.

Contact the Resident Engagement Team

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