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Noise

Noise Nuisance - Noise App

Of all the different forms of anti-social behaviour we deal with, noise nuisance is one of the most reported.

It isn’t unreasonable to hear sounds such as:

  • toilets flushing
  • neighbours using washing machines and other kitchen appliances 
  • footsteps and doors closing
  • babies crying/children playing
  • light switches being switched on/off
  • dogs barking (occasionally)
  • DIY activities during daytime/early evening

But, unreasonable and excessive noise at any time of the day and night can be very aggravating and distressing.

If you’re suffering from noise nuisance, our advice is to speak with your neighbour, if you feel it’s safe to do so. They may not be aware they’re causing a disturbance. (See Resolving problems with your neighbour  )

If you’re still suffering from persistent noise nuisance, you should contact us to report the issue.  You should also contact your local council as they have different powers that can be used to tackle the problem.

We’ll give you log sheets for you to record information about the noise problem We’ll then decide whether a case needs opening for investigation.

 

The Noise App

We understand log sheets can take a long time to complete. We’re pleased to say, after a case has been opened, residents can use ‘The Noise App’. 

This can be used with any android or iPhone, free of charge.  The app lets the user record up to 30 seconds of sound and the user’s location. This recording can then be sent safely and securely to our Neighbourhoods Team to investigate.

We’ll only review sound recordings after we’ve opened a case.

For more information about ‘The Noise App’ visit – The Noise App – Report Noise Nuisance

There’s also a YouTube video here – https://youtu.be/40hokkxnIrA

Loud noise and music

We would consider this to be anti social behaviour.

  • We would suggest you have a friendly word with your neighbour first as they may not be aware that they are disturbing you. Please see icon below ‘Resolving problems with your Neighbour’ for additional guidance.
  • If you still feel you are being disturbed, we suggest that you contact your local Council. Should they take action we can use this as evidence against the Subject of the complaint if appropriate.
  • If the behaviour is persistent* during the day or at night time**, and you do not feel safe in approaching your neighbour, or you have tried and the situation has not improved, once you have contact the local Council please contact us by telephone or use the Reporting ASB link below.

*Persistent’ means the disturbance lasts for continuous periods of over 30 minutes a day, for at least 5 days within 1 week.

**Night time – After 11pm and before 7am.

Neighbours arguing or shouting

We would not consider this to be anti-social behaviour.

  • We would suggest you have a friendly word with your neighbour first as they may not be aware that they are disturbing you. Please see ‘Resolving problems with your Neighbour’ for additional guidance
  • If you still feel you are being disturbed, we suggest that you contact your local Council. Should they take action we can use this as evidence against the Subject of the complaint if appropriate
  • If the behaviour is persistent* during the day or at night time**, and you do not feel safe in approaching your neighbour, or you have tried and the situation has not improved, once you have contact the local Council please contact us by telephone or by Reporting ASB below. 

*Persistent’ means the disturbance lasts for continuous periods of over 30 minutes a day, for at least 5 days within 1 week.

**Night time – After 11pm and before 7am.

Dogs barking

We want everyone to enjoy living in their home and we would ask all residents to be tolerant and considerate.

If their pet is causing you a nuisance, we would suggest that you have a friendly word with them as they may not be aware that their pet is causing any issues for you. 

If the behaviour is persistent (continuous periods lasting over 30 minutes a day for at least 5 days within one week) and you do not feel safe approaching your neighbour or you have tried and the situation has not improved, you can contact the local Environmental Health officer and complete diary sheets with dates and times of incidents

If you have any concerns regarding the welfare of the animal, please contact the RSPCA

DIY

We would not consider this to be anti social behaviour.

  • We would suggest you have a friendly word with your neighbour first as they may not be aware that they are disturbing you. Please see icon below ‘Resolving problems with your Neighbour’ for additional guidance
  • If you still feel you are being disturbed, we suggest that you contact your local Council. Should they take action we can use this as evidence against the Subject of the complaint if appropriate
  • If the behaviour is persistent* during the day or at night time**, and you do not feel safe in approaching your neighbour, or you have tried and the situation has not improved, once you have contact the local Council please contact us by telephone or by Reporting ASB below.

*Persistent’ means the disturbance lasts for continuous periods of over 30 minutes a day, for at least 5 days within 1 week.
**Night time – After 11pm and before 7am.

Children and young people playing

We would not consider this to be anti social behaviour.

Young people do have a right to play and interact with other youngsters; play is crucial to a child’s development and should be encouraged.

Football and ball games in themselves are NOT anti social or illegal. In many cases young people maybe unaware they are causing other people distress.

Please consider the following before making a complaint:

  • Young people do have a right to play, especially in their own neighbourhood
  • Parents/guardians may wish their young children to play near to home for their own safety
  • It is reasonable to expect a certain level of noise from children/youths playing after school, at weekends and in the evening
  • Shouting, cheering and laughing are to be expected on public open space/playing fields and is not normally considered a noise nuisance
  • “No ball games” signs on public space are a request not a byelaw – they cannot be enforced
  • It is not illegal to play football on a grassed verge or open space
  • There may be only one grassed area for younger children to play safely in their own neighbourhood
  • Sometimes it is better for young people to divert their energies into playing sport rather than doing other things
  • Compromise and speak to your neighbours to find an agreeable time and location to play
  • Open spaces are for the use of everyone, including children and young people
  • Young people hanging around talking, laughing and not causing a disturbance is not anti-social behaviour.

If you experience damage to you property as a result of children playing, or you consider the behaviour to be of an anti-social nature, please contact the police and ourselves.

Babies crying

We would not consider this to be anti social behaviour.

However, if you feel there is a risk to the child/children, please report to the police immediately.

You can also raise your concerns to the Local Authority Safeguarding Teams

General living (toilets, washing machines, footsteps)

We would not consider this to be anti social behaviour.

‘General living’ includes noises such as opening/closing doors, vacuuming, footsteps, general conversation, using appliances i.e. washing machine.

You may want to speak to your neighbour as they may not be aware that you can hear them. Please see  ‘Resolving problems with your neighbour’ below.

Parties and barbeques

We would not consider one off parties or BBQs to be anti social behaviour.

We would suggest you have a friendly word with your neighbour first as they may not have been aware that they are disturbing you.

Please see ‘Resolving problems with your Neighbour’ for additional guidance.

Your Neighbourhood Antisocial behaviour (ASB) ASB reporting toolkit Noise