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Tenant Responsible Repairs

Tenant Responsible Repairs

We will carry out repairs and maintenance to the structure of your home, including the outside and shared parts of your home, which are caused by normal wear and tear.

However, if damage is caused by you, a member of your family or a third party, pets or visitors to your home, either wilfully, by neglect, abuse or misuse or unauthorised improvements/modifications we will charge you for the cost of repair.

Examples of Tenant Responsible Repairs would include:

  • Resetting the fuse box
  • Unblocking of drains through misuse.
  • Simple Plumbing tasks, such as unlocking sinks and toilets
  • Replaceing lost keys/replacement locks. 
  • Damage to internal and external doors.
  • Reglazing of windows and doors if damaged by you or a member of your household as a result of wilful damage or neglect.
  • Broken electrical appliances and/or fittings.

You can view a list of common rechargable repairs by clicking below.

Common Recharges
Common Recharges"In" hours"Out of hours"
Regain access to property (eg replacement keys) £57.60 £117.60
Damaged smoke alarm £60.00 n/a
Replacement internal door £144.00 n/a
Replace damaged internal door casing £132.00 n/a
Replace damaged external door casing £235.20 n/a
Repair damaged internal door casing £60.00 n/a
Repair damaged external door casing £60.00 n/a
Replacement entry fobs £10.00 n/a
Make secure an external door due to damage (per hour) £40.80 n/a
Unblocking a drain due to misuse £120.00 £180.00
Replacing a damaged light fitting/switch or socket £24.00 £84.00
Damage to lighting circuit or power circuit (per circuit) £90.00 £150.00
Replace a flourescent tube light £50.40 n/a
Loose or damaged gas fire £21.90 £81.90
Damaged heating programmer £110.76 £170.76
Damage to worktops which require replacement (per worktop per meter) £60.00 n/a
Damaged kitchen unit doors - repair £43.20 n/a
Damaged kitchen unit doors - replacement door £72.00 n/a
Replacement Lock (per lock) £62.40 £122.40
Misuse of Emergency / Out of Hours Service (including no credit on utility meter) £60.00 £120.00
Misuse of Repairs Service £72.00 n/a
Replacing a damaged radiator valve £62.09 £122.09
Refixing loose radiators £33.19 £93.19
Blocked sink due to unnatural waste £62.40 £122.40
Replacement hand basin due to damage £204.00 n/a
Blocked toilet due to unnatural blockage £62.40 £122.40
Replacement toilet due to damage £162.00 n/a
Replacement toilet seat £48.00 n/a
Board up window or door (per opening) £34.80 £94.80
Reglaze window/door £96.00 £156.00

Where n/a is shown, these repairs are not available out of hours.

How do we decide what is neglect, carelessness or misuse?

You don't have to pay for your repair if:

  • The damage has been caused by fair wear and tear or because of the age of the property or installation.
  • The damage has been caused as a result of you being the victim of a crime, for example a burglary or anti-social behaviour.
  • We had given you priority for a move to a new home because you were living in fear of violence or harassment.
  • The damage was caused through domestic violence. 

You need to have reported the incident in these examples to the Police and provided us with a Crime Reference Number.

We will also charge you for inappropriate use of the Repairs system. e.g. mis representation of a repair as a Priority 1 (based on an immediate risk to life or injury to person and/or damage to property).

We will also make a charge where you repeatedly fail to meet or cancel appointments in good time. Together Housing will recharge you for the costs incurred (including time & materials) as a result of a failed appointment, including any legal costs arising from the missed appointments.

Contents Insurance

It may be worth checking with your Home Contents insurance provider in the event of damage to your property, as it may be covered by them, and as a tenant of Together Housing, why not check out our great value Together Home Contents Insurance.


If you have any questions about our Tenants Responsible Repairs policy, or would like to discuss a repair, please contact us.

If there is any uncertainty or doubt about how the damage was caused, we will come and check the situation before we make a decision.

Comments or complaint?

Should you wish to report a concern or complaint please click here.

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