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Electrical emergencies

Electrical emergencies

We have a legal duty to make sure that any electrical appliances that we provide and the wiring in your home is safe.

The condition and safety of appliances you bring into your home are your responsibility. If you have any doubts about the safety of your apppliance, get it tested or replace it.

Look out for these danger signs when using appliances:

  • Frayed, cut or damaged leads
  • Cracked or damaged cases on plugs or appliances
  • Burn marks on plugs, leads or appliances
  • Blowing fuses or tripping circuit breakers
  • Loose cord grips in plugs or appliances

If you notice any of the above danger signs, stop using the appliance.

Visit the Electrical Safety First website for more information on electrical safety.

Do:

  • Do report any problems with the electrical installation or appliances to us straight away
  • Do use appliances according to the manufacturer’s instructions
  • Do use an RCD (Residual Current Device) when using electrical equipment outdoors
  • Do regularly check the condition of plugs, cables and extension leads
  • Do check that any adaptor used complies with British Standards and is adequately rated for the connected load
  • Do remove plugs from sockets carefully. Pulling out a plug by the cable puts a strain on the cable which can be dangerous.

Don't:

  • Don't carry out DIY repairs on electrical installations or appliances
  • Don't bring mains powered portable appliances into the bathroom
  • Don't ignore worn flexes on appliances
  • Don't use any electrical appliance with wet hands
  • Don't use adaptors plugged into other adaptors
  • Don't overload adaptors, particularly with high current appliances such as kettles, irons and heaters

Tenant responsibilities

  • Do not attempt to extend, repair or replace damaged or worn-out parts of the electrical installation yourself
  • Ensure all electrical appliances are used responsibly and in accordance with the manufacturer’s instructions
  • Report any problems with the electrical installation or appliances to us straight away - Click here for information on reporting repairs.
  • Allow access to your home when an electrician visits to carry out an inspection of the electrical installation or to fix any reported problem

The safety of appliances you bring into your homes is your responsibility. If you are in any doubt as to the safety of an appliance get it tested or replaced. 

Our responsibilities

We will need to carry out an Electrical Safety Test in your home every 5 years. It is vital that you allow us access to your home to carry this out to ensure that electrical installations remain in good working order. We are required by law to check:

  • The electrical installation in your home is safe when your tenancy begins
  • The electrical installation is maintained in a safe condition throughout your tenancy
  • Any appliance provided by us is safe and has at least the CE marking (which is the manufacturer’s claim that it meets all the requirements of European law)
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