Each repair request is assigned a priority based on the information you provide.
This priority will determine how quickly we respond to you, and how long we allocate to complete the repair.
|When||Definition||Examples (list not exhaustive)||Appointment Offered?|
|Priority 1||Attend within 24 hours||A repair that requires making safe/repairing where there is immediate risk to life and/or a danger/risk to property.||Severe leaks which can’t be contained, major electrical failure (not a power cut) / exposed live electrical wires.||NO You will need to stay in until we visit|
|Priority 2||Complete within 28 days||A repair that does not pose immediate risk to person or property and be carried out by appointment.||Leaking radiator, dripping tap, kitchen drawer has become loose, extractor fan not working, window handle loose.||YES An appointment will be offered|
|Priority 3||Complete within 90 days||A repair that can be carried out as part of a programme of works.||Blocked gutters, roofing work, repairs to footpaths||NO Unless access is needed for us to carry out this repair|
|Gas Safety Check||At least once every 12 months||A gas safety check of Together Housing appliances and a visual check of any other installed gas appliances.||N/A||YES And you must be in when we visit|