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Giving notice to end your tenancy

Giving notice to end your tenancy

We're sorry you're leaving us!

It is important to formally end your tenancy. If you do not, it could mean that you are unable to rent from us in the future if problems are left behind. 

If you move out without telling us, leave rent arrears or fail to comply with the terms of your tenancy, this could cause issues.

Problems of this type, may also affect your ability to rent with other landlords and housing providers in the future.

Many of them carry out checks on previous tenancy records, or subscribe to Experian Rental Exchange so it makes sense to do everything properly.

Giving notice

To make sure things go as smoothly as possible you need to give us 4 weeks notice.

  • You are legally obliged to give at least 4 weeks notice in writing.
  • Your notice period will start from the first Monday after you have informed us (unless you inform us on a Monday) and your tenancy will end on the Sunday.
  • Please note that while we will begin the four weeks’ notice from when you verbally inform us, we cannot legally end your tenancy without formal notice in writing.
    • ‘in writing’ means via our mobile app; or by completing a Tenancy Termination form which you can obtain by contacting us.
  • All keys to the property and any out-buildings and/or communal areas must be handed in by 12:00 on the Monday after your tenancy expires at the latest otherwise we will charge a further week’s rent.
  • Once legal notice has been given, you can’t withdraw or extend it.
  • Once you have given notice, we will write to you confirming the date your tenancy will end, providing more useful information and confirming an appointment to visit you as soon as possible

Please note once you have submitted a notice to terminate your tenancy you do not have the right to withdraw your notice of termination.

If you are in any doubt about this you should seek legal advice.

Rent payments and outstanding balances

If you pay by Direct Debit and you have paid all rent due up to the end of your tenancy you may cancel the direct debit once you have handed in your keys.

Please note if you pay monthly you may need to make a partial payment to clear the balance due up to the end of your tenancy. You can find more information about alternative payment methods here.

If you pay by Direct Debit and you are behind with your rent we may continue to take Direct Debit payments until your account is clear. Please contact your Income Officer if you want to discuss alternative arrangements to clear any outstanding debt on your account.

If you have arrears and do not pay them off, here are some of the things that could happen:

  • You may be refused a transfer to another THA property.
  • You may be refused housing by THA in future .
  • You may be refused housing by other landlords too.
  • Your credit reference could be affected for up to 6 years.
  • You could end up with a County Court Judgement or Attachment of Earnings.
  • If you move without telling us where to, we may still trace you anyway.
  • You could have a debt collection agency knocking at your door.

We can help!

Please speak to us if you have any concerns about your rent account and we will help you agree a way to pay before it is too late.  We may also be able to help you maximise your income or advise you on budgeting or what to do about any debts, click here for further help.


Housing Benefit

If you receive Housing Benefit to help you pay your rent, your benefit payment to us will end when you move out of the property even if your tenancy with us has not yet ended.

If you move to another rented property, your benefit payment is paid to that property instead. This can leave you with rent to pay with us, if move out before the tenancy has ended.

Please click here for further guidance on how moving to another rented property can affect your Housing Benefit. 

Leave your home in a good condition

We will need to visit your property as soon as we know you have given notice.

This will be to talk to you about the process of ending your tenancy, inspect the property and check for any alterations or unfinished repairs and to start making our own preparations to re-let the property

You are expected to leave the property in a condition that is ready for the next tenant. This means leaving it clean and clear of rubbish and unwanted items.

Please see our Moving out guide for more detailed information on how to leave your property when leaving us.