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Christmas 2018 Opening Hours

Christmas 2018 Opening Hours


Our services over Christmas 2018

During the holiday period our offices will be closed for a few days. If you do need to get in touch, we will be operating telephone and online services only.

Christmas opening

Monday 24th December

9am – 3pm

Christmas Day


Boxing Day


Thursday 27th December

9am – 5pm

Friday 28th December

9am – 5pm

Monday 31st December

9am – 3pm

New Years Day


Wednesday 2nd January

Open as usual

Visit our website to access our online services. You can also use the automated telephone payment service during this time to check your rent balance and make a payment.


Repairs service

We will be operating our normal repairs service on the above days that we are open over Christmas. 

However, on Christmas Day, Boxing Day and New Years Day, we will be carrying out emergency repairs only.

A repair is considered an emergency if it causes a serious risk to you, your family, a neighbour or property. This includes:

  • Burst pipes or tanks
  • Blocked drains
  • Total electricity failure (please check your fuse box/consumer unit first to see if it has just ‘tripped out’. If it has, flick the switch to reset, also make sure you have credit if you have a prepayment meter)
  • Making your home safe following a break-in, storm, flood or fire damage

You can report an emergency repair by calling your Customer Services Centre as usual during the above times.

When our Customer Services Advisors are not available to take your call, you will be automatically redirected to our out-of-hours service.

Please think before calling about a repair as we may need to charge you if it is not a genuine emergency.

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