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The Government have announced their plans to move from a national lockdown to the tiered approach from Wednesday 2 December 2020.

To find out which tier your area will be in, visit  We would encourage all our residents to follow the Government guidance for the area in which they live.

Services to residents

At the time of writing, we don’t plan to make any changes to our services as a result of the new Government announcement.

While we will continue to deliver services, we are experiencing delays within our repairs service due to staff shortages created by coronavirus. Rest assured, we will do all we can to complete your repair as quick as we can, but if you report a non-emergency repair it is likely to be delayed. We will keep you informed of any delays and apologise in advance for any inconvenience this may cause to you.

We continue to prioritise gas and electrical safety checks alongside emergency repairs. It is important that we can access your home to carry out these essential works. Please let us into your home to help us keep you safe.

We will continue to respond to emergency repairs within 24 hours. An emergency repair is where there is an immediate risk to life and/or a danger to property that requires making safe urgently, such as a burst water pipe or serious electrical fault.

Our staff continue to observe the Government guidelines on safe working practices. For more information on your appointment and our safety measures, you can watch our video.

Here to help

We know that this is a difficult time for many of our residents and we really are here to help. We don’t want anyone to lose their home, so if you’re struggling financially or can’t pay your rent for any reason, please get in touch so that we can work with you to find the best solution. There is so much we can offer to help you during this difficult time.

We also have information on managing your money, employment and skills and what to do if you are concerned about your or someone else’s welfare in our safeguarding toolkit.

Contacting Together Housing

You can contact Together Housing in the following ways:

Online – This can be done 24 hours a day by the online form.
Telephone – 0300 555 5560 – lines are open between 9am and 5pm Monday to Friday (Emergency service only outside these hours)

Coronavirus Update for residents 30 November – Government Tiers