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We hope that you are well and keeping safe. This is an update for Together Housing residents about temporary changes to how we will work in your home.

Emergency repairs only from Monday 1 February

We have taken the difficult decision that from Monday 1 February, we will move to an emergency repairs service only.

We would like to apologise to our residents as we know that waiting longer for routine repairs isn’t ideal. The decision has been made because many of our staff have been affected by Covid-19 and therefore aren’t able to work as normal. A lot of our staff have had to self-isolate, have tested positive for the virus or are required to shield. Our subcontractors that support us are also affected in the same way.

This means that from 1 February we will undertake emergency repairs but will no longer book in any new routine repairs.

If you have an existing appointment scheduled for work in your home, we plan to honour it and will let you know if anything changes.

An emergency repair is usually where there is an immediate risk to life and/or a danger to property that requires making safe urgently, such as:

  • a burst water pipe;
  • serious electrical fault;
  • no heating or hot water.

We respond to emergency repairs within 24 hours.

We are currently having to rearrange some appointments when staff are not able to work. So that we can keep in touch with you if your appointment needs to change, we’ll ask you for a telephone number that you can be contacted on.

Once the situation improves, we will restart the routine repairs service and will let you know when this takes place.

Gas/electrical safety checks and fire safety improvements

We will continue to carry out essential gas/electrical safety checks as well as fire safety improvements. This work is vital to keep you and your neighbours safe.

It is important for us to access your home or any communal areas to carry out these essential works. While working, we will follow safe working practices to keep both you and our staff safe.

Please let us into your home to help us keep you safe and to ensure that your home meets the current safety regulations.

Safe working practices

Our staff continue to follow safe working practices to prevent the spread of Covid-19.

Please help us by allowing our technicians to complete the work alone, maintaining space to keep everyone safe. It’s also important that you let us know if anyone in your household is affected by Covid-19, so that we can rearrange an appointment and come back when it is safe to do so. For more information on your appointment and our safety measures, please visit – https://www.togetherhousing.co.uk/covid-19/protecting-our-residents-and-staff/ 

To keep you safe we will:

  • Ask before we enter your home to check if anyone has had Covid-19 or has Covid-19 symptoms
  • Show you our official ID and check again to make sure it’s safe to enter your home
  • Follow guidelines to support social distancing, good hygiene and minimise touchpoints to limit the spread of germs
  • Have cleaned our hands with anti-bacterial wash and will wear a face covering
  • Try to limit the amount of time we spend in your home.

Here to help

We really are here to help.

We don’t want anyone to lose their home, so if you’re struggling financially or can’t pay your rent for any reason, please get in touch so that we can work with you to find the best solution. We have helped hundreds of households during this difficult time.

Keeping updated and contacting us

Further information and regular updates can be found on our website.

You can contact Together Housing in the following ways:

  • Online– This can be done 24 hours a day by the online form
  • Telephone– 0300 555 5560 – lines are open between 9am and 5pm Monday to Friday.  From 5pm and at weekends an emergency service is available on the same number.
Coronavirus Update for Residents 27 January