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National Lockdown

The Government have confirmed a national lockdown from 5 November 2020. The initial details can be found here with more information to follow later in the week.

Services to residents

The Government have confirmed that we can continue to carry out work within people’s homes, therefore we will continue to carry out our services as we have been doing over recent months and observe the Government guidelines on safe working practices.

We will be prioritising gas and electrical safety checks and emergency repairs. It is important that we can access your home to carry out essential gas safety and electrical safety checks and carry out emergency repairs. Please let us into your home to help us keep you safe.

We will continue to respond to emergency repairs within 24 hours. An emergency repair is where there is an immediate risk to life and/or a danger to property that requires making safe urgently, such as a burst water pipe or serious electrical fault.

If you report a non-emergency repair, we will do our best to respond to this repair within the timescales outlined in our service standards, but please be aware that we will be reviewing our day to day repairs and prioritising them based on the nature of the repair. This is because we anticipate that our staff availability and material resources may be impacted by the lockdown. We want to ensure that we are addressing the highest priority repairs first.

It’s a developing situation and we may have to change our services later in the lockdown. We will continue to keep residents informed. We apologise in advance for any inconvenience this may cause and thank you for your continued support and understanding at this time.

Safe working practices

Our staff continue to take extra precautions before anyone enters your home to stop the spread of the coronavirus. Before appointments, we’re phoning to check if anyone in the household has any coronavirus symptoms and we’ll rearrange any appointment as necessary.

On arrival, our technician will ask again if anyone in the household has symptoms before entering your home. This is to ensure it’s safe for our member of staff to carry out the appointment. For the safety of residents and staff, all Together Housing staff members entering a resident’s home must wear a face covering.

Please be assured that we also have strict procedures in place to ensure that any staff experiencing symptoms of coronavirus will stay at home and not attend work. This also applies to any staff that may have been exposed to coronavirus.

For more information on your appointment and our safety measures, you can watch our video here.

Here to help

We know that this is a difficult time for many of our customers and we really are here to help. We don’t want anyone to lose their home, so if you’re struggling financially or can’t pay your rent for any reason, please get in touch so that we can work with you to find the best solution. There is so much we can offer to help you during this difficult time.

Contacting Together Housing

You can contact Together Housing in the following ways:

  • Online– This can be done 24 hours a day by the online form at
  • Telephone– 0300 555 5560 – lines are open between 9am and 5pm Monday to Friday (Emergency service only outside these hours)


Coronavirus Together Housing update for residents – 3 November