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Recently we asked for residents’ feedback through a digital survey about on our Really Useful Tenancy Guide.

The Really Useful Tenancy Guide is a booklet created for residents moving into their home. It aims to help new residents manage their tenancy including ways to contact us, what to expect and how to get the most from their new home and community.

The digital survey was sent to residents who signed up for their tenancy from March 2020 to March 2021. A total 469 surveys were completed.

  • 91.04% of respondents said that they find the information in the guide useful.
  • 92.96% said that there was no information missing from the guide.
  • 93.39% thought that the guide was easy to follow and the language was easy to understand.

There were also prizes up for grabs through a prize draw, with one resident person winning £100 in Love2Shop vouchers.

Dayana won the prize draw and said, “£100 voucher that gives me a big winner smile and I did give my best, that is what I always do.”

We want to thank everyone who took part in this survey. Your views matter to us and they help to improve the services that we deliver.

If you would like to be informed of upcoming surveys and have your voice heard, you can email your contact details to

You can read the full report here.

Latest News Survey results – What residents think about our Really Useful Tenancy Guide