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Frequently asked questions

Frequently asked questions

Frequently asked questions

How can I talk to someone about my rent payments?

A convenient way to talk to us about your rent payments is to text RENT HELP to 66099 and one of our Advisors will contact you.

For a list of our Customer Contact Centres, click here.

What are the different ways I can pay my rent?

We have many different ways for you to pay your rent to suit you.

You can pay online, by phone, by direct debit or at any PayPoint location.

For more guidance on ways to pay, click here.

What should I do if I get behind with my rent payments?

If you are having problems paying your rent, contact us as soon as possible.

If you don’t pay your rent, you could lose your home.

Whatever the problem, our team are here to listen, guide and help you get back on track.

For advice on what to do if you are behind with your rent, click here

What is the best way for me to borrow money?

If you need to borrow money, think about whether you can afford to pay the loan back.

Before borrowing it's a good idea to find out about the different options available so you can make a choice about which one is best for you.

For information about the options available, click here.

What should I do if I’m struggling with debt?

Times are tough and there’s nothing embarrassing or shameful about money worries.

Debt can make it harder for tenants to pay their rent. If you don’t pay your rent, you could lose your home.

If you think you have a debt problem, try StepChange’s 60 Second Debt Test, click here

A convenient way to get help from us with debt, is to text DEBT HELP to 66099 and one of our Advisors will contact you.

 

How do I open a bank account?

If you'd like to open a bank account, it's important to have the right information about opening and running your account to help you manage your money properly and deal with any problems which crop up.

To read our guidance, click here.

What are the best ways to save money?

We have lots of handy hints and tips to help you make your money go further, from reducing the cost of your energy bills to creating your own personal budget plan.

For useful suggestions, click here.

Where can I go if I need more help?

There are independent charities and government funded organisations that offer impartial money advice.

For more help, click here.

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