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Managing your money

This is a very worrying time and you may have serious concerns about paying your rent due to the coronavirus crisis.

Many people across the country are losing their jobs and having to claim benefits, often for the first time. We have a very good track record of helping our residents in a financial crisis and we’re here to offer support. We work with our residents on a case-by-case basis to agree the best solution to help with their personal circumstances.

Our friendly expert advisors can give financial and benefits advice to support you to maximise your income and continue to pay your rent. We can help you to agree a payment plan that will be more manageable for you.

If you are struggling to pay your rent due the crisis or for any other reason, the first step is to contact us as soon as possible.

You can contact the Income Team.

Or if you prefer, you can use our text service and an advisor will phone you back;

  • For help with Universal Credit, text UC HELP to 66099
  • For other benefits help, text BENEFITS HELP to 66099
  • For general rent enquiries, text RENT HELP to 66099
  • Or contact the Income Team by phoning our Customer Service Centre on 0300 555 5560

Our Benefits Advice


Our Rent and Money Advice


Looking for additional help

Supporting You Managing your money