Skip to main content

Frequently asked questions

Frequently asked questions

Frequently asked questions

How do I talk to someone about my benefits?

A convenient way to talk to us about your benefits is to text BENEFITS HELP to 66099 and one of our Advisors will contact you.

For a list of our Customer Contact Centres, click here.

What is Universal Credit?

Universal Credit is a new benefit for working age people (aged 16 – 65). It aims to make the benefits system simpler by replacing some existing benefits and tax credits. Universal Credit will eventually replace 6 income-related benefits.

For more information, click here.

Will I be affected by Universal Credit?

Universal Credit has now started in all areas. You may need to claim Universal Credit instead of other benefits, or you may need to claim at some point in the future. For more information, click here.

What do I need to claim Universal Credit?

If you're making a new Universal Credit claim, there are many things you need to do to prepare, such as having a bank account for the money to paid into and a computer or other device connected to the internet. For more information, click here.

How can I find out if I’m getting all my benefits?

A convenient way to talk to us about your benefits is to text BENEFITS HELP to 66099 and one of our advisors will contact you.

To find out what benefits you are entitled to, how to claim them and how your benefits will be affected if you start work, you can use our benefits calculator here.

Where can I go if I need more help?

There are independent charities and government funded organisations that offer impartial money advice.

For more help, click here.

Accessibility
Live Chat