This is a very worrying time and you may have serious concerns about paying your rent due to the coronavirus crisis.
Many people across the country are losing their jobs and having to claim benefits, often for the first time. We have a very good track record of helping our residents in a financial crisis and we’re here to offer support. We work with our residents on a case-by-case basis to agree the best solution to help with their personal circumstances.
Our friendly expert advisors can give financial and benefits advice to support you to maximise your income and continue to pay your rent. We can help you to agree a payment plan that will be more manageable for you.
If you are struggling to pay your rent due the crisis or for any other reason, the first step is to contact us as soon as possible.
Contact our Income Team
Contact us by text
If you prefer, you can use our text service and an advisor will phone you back:
- For help with Universal Credit, text UC HELP to 66099
- For other benefits help, text BENEFITS HELP to 66099
- For general rent enquiries, text RENT HELP to 66099
- If you are struggling paying your energy bills or any other bills, text DEBT HELP to 66099
If your query concerns Universal Credit, we have helpful online information and videos about how it works and how to claim here.
Rent and Money Advice
If you want to take control and manage your money, we have plenty of helpful resources available for you online here. We have reviewed our participation in the Experian Rental Exchange and have decided to withdraw our membership at this time.
The Money Advice Service has put together all its coronavirus information and guides on other issues you might be having in one place, so you can find out what you can do and where you can go for help.