Four of our resident volunteers have been chosen as members of the Housing Ombudsman’s new resident panel.
The Housing Ombudsman is set up by law to help independently resolve complaints involving residents living in social housing. It has created this panel to ask residents for their views on the service it provides.
Bob Snashall, Julie Hoyle, James Millward and Roger Hargreaves have years of experience with us as volunteers.
Bob said; “I was very pleased to be selected to join the panel, and I feel a sense of pride to be able to represent Together in this role. I’m the Tenant Inspector for my scheme, Clifton Court in Thorne, near Doncaster, and for four other local schemes. At present I sit on the Scrutiny Panel, the Joint Residents’ Panel with Efficiency North and I attend the Sheffield Local Panel.”
Julie, who lives near Filey, has always taken an interest in the role of the Housing Ombudsman, she commented: “Being accepted onto this panel to work alongside the Ombudsman has already been really interesting, informative and insightful. Putting what I learn into good practice and supporting Together as they continue to embed their Residents’ Charter into every strand of the organisation will be its own reward and a great privilege.”
James in Brighouse, West Yorkshire, said: “I’m now the Deputy Chair of the Calderdale Local Panel. On the Ombudsman’s new panel, I hope to learn more so I can help both residents and Together to resolve disputes in a fair and timely manner. I’m committed to doing a good job.”
Roger in Leeds, who has been involved with us for over 13 years and is currently Vice Chair of the Scrutiny Panel, added: “I have come to understand the Ombudsman’s service from Together’s point of view. Now I relish the opportunity to understand it from the Ombudsman’s point of view. I’m extremely interested in how this works with Together’s principles of residents at the heart of everything they do.”
We wish them well in their new role.