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Together Housing residents have given their views in an independent research study to understand how housing associations have responded to the Covid-19 pandemic.

Feedback was collected from over 2,500 tenants by market researchers, Service Insights, through surveys and 50 in-depth interviews.  Together Housing was one of five associations which took part.

Key findings from the research were:

Nine in ten residents supported more flexible working for housing association staff if services do not reduce in quality;

  • Nearly two thirds of tenants stated they were aware of temporary service changes during the pandemic, with 82% of tenants stating the changes were communicated to them effectively; and
  • More than two thirds said their landlord responded effectively to their queries during the pandemic.

Caroline Grosvenor, Head of Sustainable Neighbourhoods, said, “The Covid-19 pandemic has impacted on all of our lives. At Together Housing, we have adapted our services in line with the Government’s lockdown restrictions and we will keep adapting to meet our residents’ changing expectations”

“We’re really pleased to have been able to take part in this important piece of research. The insights the findings have given us into residents’ experiences during the pandemic is helping us improve services for the future”

A full copy of the report can be found here.

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