Skip to main content
.                                        Registration and access to the my account area of the website & mobile app is currently unavailable for Leaseholders. Sorry for any inconvenience.  

Universal Credit

Universal Credit

Universal Credit is a new benefit for working age people (aged 16 – 65)

Thg Uc Ads 02

It aims to make the welfare system simpler by replacing some existing benefits and tax credit. Click here for more information including on how to claim.

If you’re on Universal Credit, you can still claim other benefits you are eligible for. These include:-

  • Council Tax Reduction to help pay your council tax. You need to claim this from your local council.
  • Child Benefit if you have children
  • Personal Independence Payment if you are disabled or have long-term sickness

For more information on other benefits you may be entitled to, see the A-Z of Benefits or contact Citizens Advice.

What’s different about Universal Credit?

  • You can claim Universal Credit if you are out of work or are working andon a low income. This means your Universal Credit carries on if you move in and out of work, as long as your income is low enough.
  • You’ll have to accept a ‘claimant commitment’, an agreement that you’ll complete certain tasks.
  • You have to claim online
  • It is paid in a lump sum each month into your bank, building society or credit union account
  • It includes amounts for daily living costs and for your rent

This means you will need to pay your rent direct to us each month from your Universal Credit payment.

When will I be affected by Universal Credit?

Universal Credit is being introduced gradually across the UK. Click here to see when it will come to your area.

Contact us if you make a claim for Universal Credit so we can help you make arrangements to pay your rent and provide support if you need it.

Preparing for Universal Credit

We recommend you use this Universal Credit Planner  and watch this short video to help you prepare for Universal Credit. 

The Money Advice Service has a useful guide to help you get ready for Universal Credit.