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Talk to us

We want to make sure that our customers receive the best advice on managing their rent and are able to easily make their rent payments.

To make sure you reach the best person to deal with your query, our centralised income team are available to provide an interactive and efficient service either online or over the phone.

If you call our Customer Service centre then one of the team will be able to help with your query, or direct you to a specialist officer.

You can also log onto our website and send your query as an email or use the Live Chat function.

Contact centres are available at:

  • Blackburn with Darwen: 0300 555 5560
  • Calderdale (Halifax): 0300 555 5557
  • Hull, Huddersfield, Wakefield, Leeds & Sheffield:  0300 555 5561
  • Nelson & Colne: 0300 555 5559
  • Rawtenstall: 0300 555 5556

If you’re simply wanting to make a payment, you can also do this via our website or even via text message, by accessing Your Account and selecting Manage your Rent Account.

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