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As you’ll have seen in the news, the number of coronavirus cases is increasing across the country and especially in the north. Due to some of our technicians having to self-isolate, we may have to rearrange your repair appointment. Not all areas are affected in the same way and of course the situation is constantly changing.

If you’ve already made a repair appointment, it’s possible that we may contact you to rearrange. However, if you don’t hear from us, then a technician will visit as planned.

If you contact us to make a new appointment, there might be a longer than usual waiting time until a technician can visit to do the repair.

We will continue to do emergency repairs within 24 hours. An emergency repair is where there is an immediate risk to life and/or a danger to property that requires making safe urgently, such as a burst water pipe or serious electrical fault.

We will also continue to do essential gas and electricity safety checks. We are still legally required to do gas safety checks and electric tests. If your home is due one of these vital checks, we will contact you in advance to book an appointment.

Rest assured, we’re taking extra precautions to stop the spread of the coronavirus. Before your appointment, we’ll phone you to check that you or no one in the household has any symptoms. We can rearrange an appointment if necessary. On arrival, our technician will check again if anyone in the household has symptoms before entering your home. This is to ensure it’s safe for our member of staff to carry out the appointment. For your safety, all staff members entering your home must wear a face covering.

We appreciate your patience and understanding during the coronavirus crisis.


Coronavirus Possible delays to repair appointments