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New Service Standards

New Service Standards

Working with staff and residents from across the Group, we have developed and agreed a core set of Service Standards

They set out what you can expect from our services, and in some cases, what we might expect from you. We now have a consistent approach so that we are all working the same way.

A Group-wide session was held at Holmfield Mill Training and Development Centre for residents to work with senior staff and Resident Involvement Officers in reviewing existing Standards and creating new ones.

Service Standards are available to view on this website:


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