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Update from your Neighbourhoods Team

Update from your Neighbourhoods Team

These are very difficult times for everyone and all aspects of daily life have been affected by the coronavirus outbreak. The Government has set new rules about when you are allowed to leave your home. These rules aim to stop the virus spreading. Our staff are working in our communities and supported housing schemes to support you. By following our advice below, you can help yourself, your family and your community to stay safe.

Stay at Home

The Government’s rule is to stay at home and only go out for essential purposes. Those who are vulnerable are strongly advised to self-isolate. The Government has stopped public gatherings of more than two people. This means you must not gather in any of the communal spaces around your home. You must not allow children to play together in groups and you must not gather outside in gardens, car parks or any communal area. We want our schemes to be safe places, and we are asking you to do your bit by staying at home.

Ideas for keeping children entertained

For many of us, being stuck inside at home can be stressful, especially if you have children. With schools closed, it can be a full-time job just keeping them occupied. The Scouts have made 100 ideas for games and art/craft activities available for free here. 

Many parents are now trying to be teachers, helping their children to learn at home. The children’s charity Barnardo’s has some good hints and tips here

For younger children, the BBC offers a range of ideas to keep little ones entertained, specific to their age group. Keep an eye on future posts for more helpful hints and tips on looking after your health and wellbeing, occupying the kids, and looking after yourself whilst we get through this together.  

Respect your neighbours

With residents having to stay at home, there may be more noise, especially if you live in a flat. We ask everyone to respect their neighbours during this period.

We will respond to concerns raised by residents including any reports of anti-social behaviour and public gatherings. Residents who are repeatedly causing a nuisance or persistently ignoring the Government’s rules will be dealt with through our normal process.

Please see our online advice first and contact us if necessary. In serious cases, we will work with the Police to help protect our communities and staff.

The Police are helping the public to follow the Government’s rule on social distancing. They will encourage people to comply and explain that this is a national emergency and that people are putting their own and other people’s lives at risk and placing the NHS under more pressure. If people refuse to comply, then the Police may be forced to use new powers, including issuing fines, using reasonable force to remove someone to their home address, or making an arrest.

Don’t visit family and friends

The Government’s rule is not to visit family and friends to stop the spread of the coronavirus. This is especially important if family members or friends are elderly or have health issues.

You should only visit if you are in good health, under 70, have no symptoms and your visit is essential, for example to provide care for a vulnerable person. You must follow the Government’s hygiene advice on washing hands for at least 20 seconds with soap and warm water. You must also follow the Government’s rule on social distancing, keep at least 2 metres away from other residents and staff.

We appreciate that not being able to visit your family and friends is upsetting. Keeping in contact is still very important, and we recommend regular phone calls and contact via video chat and the internet where possible.

Cleaning of schemes

Cleaning in our schemes and blocks of flats is being concentrated on high risk areas such as door handles, toilets and surfaces.

If you live in the Yorkshire and Humber area, we apologise for some disruption to our usual cleaning service in some of our blocks of flats (schemes are not affected). In following the Government’s strict guidelines, we have had to change our working practices to help protect the staff working in our blocks of flats.

We are trying to put alternative arrangements into place, and we ask that you bear with us whilst we do so. If we are unable to provide a cleaning service temporarily, we will visit the blocks affected to monitor standards and will address any issues. We will ensure that any block of flats affected then receives additional cleaning when the restrictions are lifted.

Get in touch

We are here to support you. If you have any concerns, please contact us.

  • Online – This can be done 24 hours a day by the online form here.
  • Telephone - 0300 555 5560 - lines are open between 9am and 5pm Monday to Friday (emergency service only outside these hours)

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