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Update from your Income Team

Update from your Income Team

This is a deeply worrying time and you may have concerns about paying your rent due to the impact of the coronavirus. The Income Team has a good track record of helping our residents in a financial crisis and we’re still here to offer help and support.

We will work with our residents on a case-by-case basis to agree the best solution to help with personal circumstances. We have friendly expert advisors who can give benefits advice and can support residents to find out if they might qualify for any of the Government’s new income support schemes. 

Are you continuing to charge rent during this time?

It’s important to be aware that rent and service charges will still be due during this time as the rent and service charges collected pay for the essential services we provide for our residents. Please talk to us first before not paying your rent or cancelling your direct debit, so we can look at the best option that will help you.

What will happen if I fall into debt with my rent?

Our aim is to help our residents in a time of crisis and now is no exception. We know debt can be a burden as it must be paid at some point. We also recognise people are struggling to manage a lot of things at the moment and we will do what we can to help.

People won’t lose their homes during this difficult time, so while we still need to charge rent, we will not evict anyone whose ability to pay is affected by the coronavirus. We can help you to agree a payment plan that will be more manageable for you.

I normally pay my rent at the post office. How can I pay as I can’t go out now?

There are a range of ways to pay your rent or call us on 0300 555 5560 to talk about which payment method will suit you best during this time.

Can you help me with a benefit claim?

Yes. We know the Department for Work and Pensions is experiencing very high call volumes as more people are applying for benefits such as Universal Credit. This may cause a delay in processing your claim and getting you the help that you need quickly. We have a team of benefit experts who can help with claims for Universal Credit, or other appropriate benefits.

Our advisors have also been taking note of the Government’s new emergency support schemes. Depending on your circumstances, we may also have access to these other ways to help you. Text UC Help to 66099 and one of our advisors will contact you. Or call to speak to your Income Officer. 

Get in touch

At this time more than ever, we need you to feel your home is not at risk and we can support you to get through this. Please don’t hesitate to contact us to discuss any financial concern you may have. We will listen. But we can only help if you talk to us. 

We are here to support you. If you have any concerns, please contact us.

  • Online – This can be done 24 hours a day by the online form here.
  • Telephone 0300 555 5560 - lines are open between 9am and 5pm Monday to Friday (emergency service only outside these hours)

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