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Don’t be cold during the crisis

Don’t be cold during the crisis

Many people have lost their jobs because of the coronavirus crisis and are suffering financial hardship. The energy companies are helping people who are struggling to heat and light their home at this time.

If you have money problems due to the crisis and cannot afford to pay your energy bills, speak to your supplier. Residents with pre-payment meters can nominate a third party for credit top ups, have a discretionary fund added to their credit, or can be sent a pre-loaded top up card so that their supply is not interrupted.

No credit meters will be disconnected during the crisis.

Help is also available from the energy companies for residents who are not on a pre-payment meter. The energy companies will:

  • review bill payment plans, including debt repayment plans
  • consider payment breaks or reductions in how much you pay
  • give you more time to pay
  • in some cases, offer access to hardship funds

If you think you can’t afford to pay for any extra gas or electricity used because you’re having to self-isolate at home, support will be available through your energy supplier. Your supplier must take into account how much you can afford and will explain your options. 

Don’t be cold during the crisis. Speak to your energy supplier now.

Please get in touch

We are here to support you. If you have any concerns or queries, please contact us.

  • Online – This can be done 24 hours a day by the online form here.
  • Telephone - 0300 555 5560 - lines are open between 9am and 5pm Monday to Friday (emergency service only outside these hours).

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