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Coronavirus update for residents – 23 September

Coronavirus update for residents – 23 September

Government announcement

Following the Prime Minister’s announcement yesterday (22 September), we have carefully considered the impact on Together Housing. 

We are pleased to announce that there will be no change to the services we offer our residents.  We will continue to deliver services such as repairs, work on empty homes, let homes and maintain our estates.

Keeping you safe in your home remains our number one priority. It is important that we can access your home to carry out essential gas safety, electrical safety checks and carry out repairs.  Please let us into your home to help us keep you safe. 

 Our staff continue to take extra precautions before anyone enters your home to stop the spread of the coronavirus. Before appointments, we’re phoning to check if anyone in the household has any coronavirus symptoms and we’ll rearrange any appointment as necessary. 

 On arrival, our technician will ask again if anyone in the household has symptoms before entering your home. This is to ensure it’s safe for our member of staff to carry out the appointment. For the safety of residents and staff, all Together Housing staff members entering a resident’s home must wear a face covering.

 As ever, we will keep this decision under review to ensure we keep up to date with Government guidance. 

 Local restrictions

 In some of our operating areas there are additional local restrictions in place to prevent the spread of coronavirus where cases are particularly high. 

 Although this does not affect our services you should take the time to familiarise yourself with the restrictions and what this means for you and your household here

 Community rooms and communal lounges 

 Unfortunately, our community rooms and communal lounges remain closed due to Government guidance.  

 Whilst we fully appreciate that it’s disappointing for residents not being able to use community rooms and communal lounges, we don’t feel it’s safe to reopen them at this time.  We apologise for any inconvenience and thank you for your patience and understanding.

 Contacting Together Housing

 You can contact us in the following ways: 

Online – This can be done 24 hours a day by the online form at www.togetherhousing.co.uk/get-in-touch/contact-us

Telephone - 0300 555 5560 - lines are open between 9am and 5pm Monday to Friday (Emergency service only outside these hours)

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