Skip to main content

In a crisis? You are not alone

In a crisis? You are not alone

The coronavirus crisis is having a massive impact on people’s livelihoods as well as their health. Around 650,000 people lost their jobs between March and June. The Government’s furlough scheme will finish at the end of October and many more people are likely to lose their jobs.

If you are struggling to pay your rent because of the crisis, or for whatever reason, contact us now. We have friendly, expert Advisors here ready to talk with you about your money problems and offer advice.

We are committed to supporting our residents through the crisis so they can keep their home. If you have lost your job, or feel you might be at risk, contact us now. Our Advisors will support you to maximise your income, so you can continue to pay your rent and have money to live on.

Our Welfare Benefit Advisors offer expert advice and assistance with benefits issues, including what you can claim, how to claim and help to resolve difficulties with payments. The benefits system is complicated and can be difficult to understand. Many residents don’t know what they are entitled to and could be missing out.

If you have other debts, we can put you in touch with free expert money advice services such as StepChange and National DebtLine.

Our Tenancy Sustainability Advisors provide support for residents who have got behind with their rent payments. We can advise on ways to get back on track, including support with managing money, dealing with debts to energy suppliers and claiming grants for white goods such as fridges and washing machines. We can also help residents to use their online Universal Credit Journal.

All our Advisors can refer residents to specialist organisations who offer help with mental health issues, addictions and other health, personal and family problems.

You are not alone.

Contact us:

For benefits advice, text Benefits Help to 66099 and one of our advisors will call you back.

For other queries to do with paying your rent, text Rent Help to 66099.

Or phone our Customer Service Centre on 0300 555 5560

Posted: .

Article by:

Accessibility