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Housing with Care Manager goes the extra mile

Housing with Care Manager goes the extra mile

An army veteran has had £10,000 of debt wiped thanks to Sue Hill, Housing with Care Scheme Manager at Cherry Tree Court in Barnsley.

When Kenneth Morton, 80, received a letter saying he owed thousands of pounds in Housing Benefit and Council Tax due to an overpayment error, his heart sank. That was until he turned to Sue.

Kenneth was one of the first residents to move into Cherry Tree Court with his late wife when it opened eight years ago.

He said: “I was quite shocked when I received this letter. It wasn’t a nice letter, it was really abrupt. I was knocked for six. I didn’t know which way to turn. I started trying to figure it out myself but I was struggling so I showed the letter to Sue.

“She was brilliant. She went out of her way to help me and within a couple of weeks, she’d sorted it all out on my behalf. I can’t praise her enough. I was so relieved as I literally wouldn’t have been able to pay it back.”

Sue, who has been in her current post for just over five years, was nominated for a STAR Award for her efforts.

Sue said: “I have always wanted to make a difference to people’s lives and my role allows me to hopefully make that difference. Most people that apply to move in to extra care are struggling in their own home and have support needs that can’t be met in their current accommodation. I love my work and I get lots of job satisfaction when I witness the change in new tenants when they move to our schemes. It really can be life changing for them.

“The thing I most enjoy about my job is making a difference to people’s lives, helping them achieve things they thought they couldn’t and helping them when they have a problem that they can’t sort out themselves. I also work with a great team of colleagues who all support each other no matter which scheme we are working at. We all know we can count on each other and we have a very supportive manage that we know is always there if we need her.

“The most challenging part of my job is having enough time in the day to do
everything I want to do. I have tenants with many different kinds of illnesses and disabilities living at the scheme such as dementia, learning disabilities, mental health illnesses, physical disabilities etc. It is a real mixture and everyone is different but it is what makes for a balanced community within the scheme.”

 

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