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Homeowners Survey Results

Homeowners Survey Results

Thank you to everyone who took the time to complete our survey about the homeowners’ section of our website.

Homeowners _Survey _results (1)

This contains a lot of information about how to pay rent and service charges; leases; buildings insurance and a range of frequently asked questions.

We wanted to listen to homeowners’ views on this online information. Does it give customers all the answers they need? Is it easy to use and how could it be improved?

It was pleasing to hear that most respondents were already aware of this section of the website (80%) with 72% likely or very likely to use it again. 69% said it was easy or very easy to access. 55% said the information was useful or very useful, but 33% said they didn’t have an opinion on this question.

Shared ownership, homeowners’ FAQs and buying more shares in your home were the most useful sections according to respondents.

We also wanted to find out what improvements customers would like to be made to this online information. Customers requested more explanation of service charges and rents, how to make a payment and rent to home buy. We’re now looking at adding extra guidance in response to the
survey findings.

Everyone who completed the survey was automatically entered into a lucky draw with a top prize of £50 in Love2Shop vouchers, which was won by Roger Smith in Halifax.

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