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Customer Voice: Your Survey 2019

Customer Voice: Your Survey 2019

Listening to our customers

Customer satisfaction is very important to us. Our Survey of Tenants and Residents (STAR) begins on Monday 1st July and runs until Friday 2nd August 2019.  

STAR is carried out by an independent research organisation, The Leadership Factor, on behalf of Together Housing every six months. They will telephone 1,500 randomly selected customers who will be asked for their views on our services, their home and our communications. The interviews are optional and will take around 5-10 minutes to complete. 

Together Housing uses survey results to understand customers’ needs so we can develop our services accordingly. We also use surveys to compare ourselves and our performance with other housing providers.

This is your opportunity to have your say about the way we run our services. If we are getting something wrong, we need to know how we can improve. We listen to our customers and use your feedback to provide consistently good services. 

Our aim is to be as open as possible. We will publish the survey report so you can see both the positive and sometimes not-so-positive results which we will be working on to improve.

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