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We want you to be able to quickly and easily access the information you need about us whenever you need it.  That’s why we’re pleased to announce the launch of our new approach to transparency.

Over the past six months, we have been looking at how best to provide more information to our residents that is useful and interesting. We contacted over 2,000 residents through a digital survey and our Local Panels to understand what information they want to see and how they want to see it. We also spoke to colleagues from across Together Housing to understand what it would be possible to publish.

Based on the results of this work, we have now developed the following six transparency principles:

  • We recognise the need to be accountable to our residents and key stakeholders*;
  • We will provide meaningful information about how we are run and how we are performing;
  • We will provide information in a clear, simple and accessible way on our website – – and in other formats if required;
  • We will meet any requirements as set out by law and the Regulator of Social Housing;
  • We will respond to any requests for information in a timely manner;
  • We may refuse to provide information if it is personal, commercially confidential or not cost effective.

*A stakeholder is someone who has an interest in something. This means partners in local and central government such as MPs and Councillors, employees, former Board members, suppliers, investors, and the communities within which we operate.

We will be regularly featuring this tenant information in a dedicated section on our website and publishing a resident magazine every six months. This new ‘Openness & Transparency’ section is located under ‘About Us’ and includes information about resident satisfaction, how our services are performing, useful information about how we are run, and more.

To view these transparency pages, you can click here.

If there’s information that you would like to see but hasn’t been published, you can contact us to request this.  We welcome all requests for information though we may not always be able to provide the data in certain circumstances.

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