Customer satisfaction is very important to us and hearing your opinions helps us improve our services and measure satisfaction. One of the ways we do this is through a Survey of Tenants and Residents (STAR) which takes place over the phone.
STAR is carried out by an independent research organisation, The Leadership Factor, on behalf of Together Housing every six months. They telephone 1,500 randomly selected customers who are asked for their views on our services, their home and our communications.
The next STAR begins on 25th January. The interviews are optional and will take around 5-10 minutes to complete.
Together Housing uses the results to understand customers’ needs so we can develop our services. We also use surveys to compare our performance with other housing providers.
This is your opportunity to have your say about the way we run our services. If we are getting something wrong, we need to know how we can improve. We listen to our customers and use your feedback to provide consistently good services.