Earlier this year, we launched our new approach to transparency – which simply means we are committed to being open and honest in everything we do. Our latest performance information is now available.
We provide important information clearly and simply, so you can scrutinise how we work. Scrutiny by residents helps us to improve how we do things and means you can be confident we’re running our business in the right way.
The latest information includes updates on:
- Our repairs service – you can see how many repairs are completed within target and how satisfied customers are with the service.
- Investment in homes – you can see the current and pending contracts for the next twelve months.
- Rent payments – you can see how your rent is spent and how much rent is collected compared to what is owed.
- Compliance – you can see how we are performing at carrying out compliance obligations such as doing gas safety checks, asbestos checks and lift checks.
This information about how we are run and how we are performing at providing services for residents is available here.