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In early 2021 we asked residents for their opinions about our new Income Policy. This is about paying rent and how we will try to support residents if their circumstances change and they struggle to pay.

  • 94.77% said that the policy was taking the right approach.
  • 51.66% particularly liked the content of the policy.
  • Residents also gave feedback about how the policy needed clearer wording and to be easy to read as possible.

Everyone who took part in the survey was automatically entered into a prize draw to win £100 in Love2Shop vouchers.

Danielle Carey, a resident from Wakefield, was thrilled to win and said, “This was the first survey I have ever completed. I didn’t think anyone won these prize draws so decided to just give it a go! I was so surprised and really happy when I found out I had won. I have been decorating a bedroom and decided to put the vouchers towards that which was great.”

Thanks to all residents who took part in this survey and shared their views. Your views matter to us and help to improve our services.

If you would like to read the report in full you can find it here.

If you would like to be informed of new surveys and have your voice heard, you can email your contact details to

Latest News Income Policy Survey Results: surveys where you can win!