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Find out more about repairs that we will carry out and which repairs are your responsibility. We also have a number of Frequently Asked Questions available here.

Let us know if you need to change or cancel a repair appointment via My Account.

Emergency repairs are repairs that urgently need to be dealt with. This is because there is immediate risk to life and/or a danger/risk to property.

Examples of emergency repairs are;

• Severe leaks which can’t be contained
• Major electrical failure
• Exposed live electrical wires

To raise an Emergency Repair, you must call us on 0300 555 5560 and speak with one of our customer service advisors who will assist you.

Need to change your appointment or let us know you won't be in?

You can cancel or amend your existing repair appointment through My Account.

If you don't have an account, and simply want to let us know you won’t be in for an appointment please call us on 0300 555 5560.

We will carry out repairs and maintenance to the structure of your home, including the outside and shared parts of your home, which are caused by normal wear and tear.

Tenant responsible repairs would be repairs or work that is carried out on your home which is not classed as normal wear and tear.

You can find out more information on this in your tenancy agreement or on our Repairs FAQs.

You can view and manage all your repair requests online through My Account

If you rent from us and would like to make any alterations to your home you must first obtain permission. You can do so via your neighbourhood officer, or through My Account.

Anyone can apply for a home with Together Housing, no matter what your circumstances are.

If you choose to rent with us, you don’t have to worry about getting together those up-front costs that are so often asked for, as no deposit or administration fees are required.

Find your new home.

We are currently developing beautiful new homes across the North of England. Whether you are looking for a modern town dwelling or love the idea of escaping to the country to enjoy rural living, we could have the ideal home for you.

For more information, please visit Together Homes.

We are proud to provide a range of housing options for those who are in need of specialist housing due to age.

Many older people want the assurance of living in a safe, secure and easy to manage home with facilities for socialising. This is where our Retirement Living is ideal.

For those who would enjoy the benefits of Retirement Living but with a little support around the scheme for advice on day to day housing matters, we also have Retirement Living Plus.

Housing with Care (sometimes referred to as extra care housing) enables older people to continue living independently in their own home with their own front door, all within very well-designed and safe schemes, with the added benefit of care and support services being close to hand. Discover Housing with Care.

We allocate some of our homes via local authority schemes where properties are allocated according to housing need.

Find a home in your area.

If you are homeless or about to lose your home, you can get help and advice from your local council

If you are looking to move home, you might want to consider swapping with another tenant, sometimes called a Mutual Exchange.

Find out more about HomeSwapper

The quickest and easiest way to manage your account with us is through My Account. Here you can view all tenancy related details, request a repair, pay a bill, see your balance and transactions or report antisocial behaviour. Simply follow the My Account button at the top of the website.

Neighbourhood Officers regularly inspect our schemes and we will invite you to join us on planned walkabouts. We aim to do this in agreement with local tenants but typically quarterly or at least twice a year.

Find out more about estate walkabouts

If you no longer wish to rent from us, it is important to end your tenancy with us properly.

If you are planning on moving out of your home and are not moving to a home that we are renting to you, please provide us with the notice required.

Find out more about moving out and giving notice.

It is important that you keep us up to date with who is currently living at your home. If you have recently had children, or if a partner has moved in or out, please let us know.

You can request changes to your tenancy agreement, including adding someone to the agreement through My Account. Find out more about adding someone to your tenancy.

Our service standards are available for you to view online. These standards advise of what you should expect from us.

If you don’t have an online account with us, it is quick and easy to register for one.

By registering for an account, you are able to make rent payments online, book appointments and access your tenancy documents whenever you want.

Resister now via the My Account button at the top of the website to gain quick and easy access to the information you need.

Antisocial behaviour can range from everyday incidents such as noise nuisance to serious criminal acts.

If you believe there is antisocial behaviour in your neighbourhood, you can speak with your neighbourhood officer about it or find further information, and report it via our online form.

Connect with us on social media and join the conversation.

• Facebook: facebook.com/togetherhousing
• Twitter: twitter.com/TogetherHousing
• LinkedIn: linkedin.com/company/together-housing-group
• Instagram: instagram.com/togetherhousing/
• YouTube: youtube.com/c/togetherhousinggroup

Join our online community via the Resident Engagement Facebook Group. If you are a current Together Housing resident, you can request to join:

If you would like to send us a message, please fill in our online form.

Whether you are a tenant or leaseholder, we want to know your views on the services we provide to you, both the good and not so good

Please visit our Feedback page for further details.

We have a number of office locations across the North of England where you can access reception services. Due to COVID-19 our offices are currently closed to customers and visitors.

If you are looking for career opportunities, we have a variety of options that you could take.

We offer family friendly working and great benefits to support you throughout your career with us.

Whether you are looking to become an electrician, plumber, painter, administrator or work within the communications department, there are plenty of options with us. View our latest opportunities on the Together Housing Group website.

If you are looking for an apprenticeship opportunity, we have a variety options that you could take.

Whether you are looking for to become an electrician, plumber, painter, administrator or work within the communications department, there are plenty of options with us. View our latest opportunities on the Together Housing Group website.