Get In Touch
Contact us by phone
0300 555 5560 – lines are open between 9am and 5pm, Monday to Friday. We operate an emergency telephone service outside these times for emergencies.
Please be aware that the majority of our staff are working from home as per the Government guidelines and you may hear some background noise at times due to the environment. We appreciate your understanding.
Send us a message
Alternatively, you can also send us a message via our online form. This will be sent through to our Customer Services team.
We have also identified the questions our customers ask the most often. You may find the answer to your query below:
- Rent Payments
- Repairs, maintenance and alterations
- Rent or buy from us
- Your tenancy
- Your Account
- Anti-social behaviour
- Contact or visit Us
- Corporate and careers enquiries
- Anything else
- Overview
- Make a payment
- Request a payment card
- Request a Direct Debit
- Help managing your money
- Help with your benefits
- View your rent balance and transactions
- Claiming for a refund on your rent account
- Worried about paying your rent
Rent payments
Paying your rent is important. Please select from the menu what service you would like.
Make a payment
There are a number of ways you can pay and manage your rent or other payments to us.
Click here for further information on making payments to us.
Request a payment card
Using your allpay Payments Card, you can make a payment to us at any Post Office, shop or garage displaying the PayPoint logo.
If you would like to request a payment card, please login to My Account or contact us and speak with a Customer Service Advisor.
Request a Direct Debit
Direct Debit is our most popular payment option and the most convenient way to pay.
If you would like to pay by regular Direct Debit, please login to My Account to request a Direct Debit Form, or contact us and speak with a Customer Service Advisor.
Help managing your money
If you want to take control and make sure you’re on top of your money, we have plenty of helpful resources available to you.
Help with your benefits
If you need help with Universal Credit, Housing Benefit or any other benefit please click here for guidance.
View your rent balance and transactions
You can check your account with us anytime via our secure online service. Log in to My Account to see your balance and transactions.
Claiming for a refund on your rent account
If your account is in credit, you may be able to apply for a refund from us via My Account.
If you receive Housing Benefit, we recommend keeping a month's credit on your account to help with the transition to Universal Credit payments.
Worried about paying your rent
If you are worried about your rent payments and want help to take control and stay on top of your money, we have plenty of helpful resources available to you.
- Overview
- Report a repair
- Report an emergency repair
- Change or cancel a repairs appointment
- Will you be charged for a repair?
- View your repair requests
- Request permission for home improvements
- Request an aid or adaptation in your home
Repairs, maintenance and alterations
If you rent a home from us you can make a repair appointment if something ís broken or not working properly in your home.
Report a repair
If you rent a home from us you can make a repair appointment if something ís broken or not working properly in your home.
- Emergency repair?
Contact us immediately on 0300 555 5560 - Non-emergency repair?
Book an appointment through My Account.
Find out more about repairs that we will carry out and which repairs are your responsibility. We also have a number of Frequently Asked Questions available here.
Let us know if you need to change or cancel a repair appointment via My Account.
Report an emergency repair
Emergency repairs are repairs that urgently need to be dealt with. This is because there is immediate risk to life and/or a danger/risk to property.
Examples of emergency repairs are;
- Severe leaks which can’t be contained
- Major electrical failure
- Exposed live electrical wires
To raise an Emergency Repair, you must call us on 0300 555 5560 and speak with one of our customer service advisors who will assist you.
Change or cancel a repairs appointment
Need to change your appointment or let us know you won't be in?
You can cancel or amend your existing repair appointment through My Account.
If you don't have an account, and simply want to let us know you won’t be in for an appointment please call us on 0300 555 5560.
Will you be charged for a repair?
We will carry out repairs and maintenance to the structure of your home, including the outside and shared parts of your home, which are caused by normal wear and tear.
Tenant responsible repairs would be repairs or work that is carried out on your home which is not classed as normal wear and tear.
You can find out more information on this in your tenancy agreement or on our Repairs FAQs.
View your repair requests
You can view and manage all your repair requests online through My Account
Request permission for home improvements
If you rent from us and would like to make any alterations to your home you must first obtain permission. You can do so via your neighbourhood officer, or through My Account.
Request an aid or adaptation in your home
If you need to make an adaptation to your hone due to a disability, you can request permission through your neighbourhood officer or online through My Account
- Overview
- View available properties to rent
- View available properties to buy
- Homes for older people
- Urgent housing need
- Swap or transfer your property
- Rent a garage
Rent or buy from us
Whatever your situation, Together Housing are a landlord you can trust. We offer quality, affordable homes for rent and sale in the North of England.
View available properties to rent
Anyone can apply for a home with Together Housing, no matter what your circumstances are.
If you choose to rent with us, you don’t have to worry about getting together those up-front costs that are so often asked for, as no deposit or administration fees are required.
View available properties to buy
We are currently developing beautiful new homes across the North of England. Whether you are looking for a modern town dwelling or love the idea of escaping to the country to enjoy rural living, we could have the ideal home for you.
For more information, please visit Together Homes.
Homes for older people
We are proud to provide a range of housing options for those who are in need of specialist housing due to age.
Many older people want the assurance of living in a safe, secure and easy to manage home with facilities for socialising. This is where our Retirement Living is ideal.
For those who would enjoy the benefits of Retirement Living but with a little support around the scheme for advice on day to day housing matters, we also have Retirement Living Plus.
Housing with Care (sometimes referred to as extra care housing) enables older people to continue living independently in their own home with their own front door, all within very well-designed and safe schemes, with the added benefit of care and support services being close to hand. Discover Housing with Care.
Urgent housing need
We allocate some of our homes via local authority schemes where properties are allocated according to housing need.
If you are homeless or about to lose your home, you can get help and advice from your local council
Swap or transfer your property
If you are looking to move home, you might want to consider swapping with another tenant, sometimes called a Mutual Exchange.
Rent a garage
- Overview
- Manage your tenancy online
- Attend an estate walkabout
- Moving out and giving notice
- My partner, family member or friend has moved in with me
- Read our Service Standards
- Your tenancy documents
Your tenancy
You can find all you need to know about your tenancy with us through My Account.
Manage your tenancy online
The quickest and easiest way to manage your account with us is through My Account. Here you can view all tenancy related details, request a repair, pay a bill, see your balance and transactions or report antisocial behaviour. Simply follow the My Account button at the top of the website.
Attend an estate walkabout
Neighbourhood Officers regularly inspect our schemes and we will invite you to join us on planned walkabouts. We aim to do this in agreement with local tenants but typically quarterly or at least twice a year.
Moving out and giving notice
If you no longer wish to rent from us, it is important to end your tenancy with us properly.
If you are planning on moving out of your home and are not moving to a home that we are renting to you, please provide us with the notice required.
Find out more about moving out and giving notice.
My partner, family member or friend has moved in with me
It is important that you keep us up to date with who is currently living at your home. If you have recently had children, or if a partner has moved in or out, please let us know.
You can request changes to your tenancy agreement, including adding someone to the agreement through My Account. Find out more about adding someone to your tenancy.
Read our Service Standards
Our service standards are available for you to view online. These standards advise of what you should expect from us.
Your tenancy documents
You can view your tenancy documents at anytime within the Residents' Toolkit.
- My Account
- Register for My Account
- Forgotten your password
My Account
The quickest and easiest way to manage your tenancy account with us is to do it online through My Account. You will see the green button at the top of each page of our website. You will be taken to a screen where you can register or login to manage your tenancy.
Register for My Account
If you don’t have an online account with us, it is quick and easy to register for one.
By registering for an account, you are able to make rent payments online, book appointments and access your tenancy documents whenever you want.
Resister now via the My Account button at the top of the website to gain quick and easy access to the information you need.
Forgotten your password
It is so easy to forget your password. Try to make it one that is memorable, but secure. Use a combination of letters, numbers and even symbols to keep your account secure.
If you have forgotten your password you can quickly and easily reset it from the login page of My Account.
- Overview
- Report anti-social behaviour
- Resolving issues with your neighbours
Anti-social behaviour
We are committed to tackling anti-social behaviour and helping to bring about the earliest possible resolution to issues that are brought to our attention.
Anti-social behaviour comes in many forms. It can range from everyday incidents such as noise nuisance to serious criminal acts.
Please use the menu to select how we can help.
Report antisocial behaviour
Antisocial behaviour can range from everyday incidents such as noise nuisance to serious criminal acts.
If you believe there is antisocial behaviour in your neighbourhood, you can speak with your neighbourhood officer about it or find further information, and report it via our online form.
Resolving issues with your neighbours
Sometimes, neighbours don’t always realise that they are bothering us. What might be loud music to you, may be just right for your neighbour.
We have some advice to help you resolve any issues that you may experience with your neighbour.
- Contact us by phone
- Find us on Social Media
- Send us a message
- Make a compliment, complaint, or suggestion
- Visit our offices
- Write to us
Contact us by phone
0300 555 5560 - lines are open between 9am and 5pm, Monday to Friday and outside of these times for emergencies
Find us on Social Media
Connect with us on social media and join the conversation.
- Facebook: facebook.com/togetherhousing
- Twitter: twitter.com/TogetherHousing
- LinkedIn: linkedin.com/company/together-housing-group
- Instagram: instagram.com/togetherhousing/
- YouTube: youtube.com/c/togetherhousinggroup
Join our online community via the Resident Engagement Facebook Group. If you are a current Together Housing resident, you can request to join:
facebook.com/groups/togetherhousingSend us a message
If you would like to send us a message, please fill in our online form.
Make a compliment, complaint, or suggestion
Whether you are a tenant or leaseholder, we want to know your views on the services we provide to you, both the good and not so good
Please visit our Feedback page for further details.
Visit Us
We have a number of office locations across the North of England where you can access reception services. Due to COVID-19 our offices are currently closed to customers and visitors.
Write to us
Our full postal address is:
Together HousingBull Green House
Bull Green
Halifax
HX1 2EB
- Overview
- Working for us
- Apprenticeship opportunities at Together Housing
- Press and media enquiries
Corporate and careers enquiries
We are one of the largest housing associations in the North of England, managing over 36,000 homes across Yorkshire and Lancashire.
We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.
In addition to providing quality homes to rent, we also build and manage homes for sale through the Shared Ownership scheme. Additionally we provide sheltered accommodation and extra care schemes.
Not only do we provide homes, but through our charity, Newground Together, we fund a variety of voluntary and community projects, groups to help improve life and opportunities to work for local people.
You can find out more about Together Housing Group by visiting our website.
Working for us
If you are looking for career opportunities, we have a variety of options that you could take.
We offer family friendly working and great benefits to support you throughout your career with us.
Whether you are looking to become an electrician, plumber, painter, administrator or work within the communications department, there are plenty of options with us. View our latest opportunities on the Together Housing Group website.
Apprenticeship opportunities at Together Housing
If you are looking for an apprenticeship opportunity, we have a variety options that you could take.
Whether you are looking for to become an electrician, plumber, painter, administrator or work within the communications department, there are plenty of options with us. View our latest opportunities on the Together Housing Group website.
Press and media enquiries
For media enquiries:
Please note that these email and phone numbers are for media enquiries only.
In the first instance, please contact:
Katherine DukeCommunications Manager
07824 847345
Katherine.duke@togetherhousing.co.uk
Together Housing Group and partners Registered Office Details
Registered office address: Bull Green House, Bull Green, Halifax, HX1 2EB
Anything else
Most questions can be answered by searching our website using the search bar above.
You can also find most answers to to your queries in Your Tenancy section, but if your question isn't answered please contact us.