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Over the past few weeks, many people have been talking about the current energy market and how the cost of energy will increase. This has become especially important as the winter months approach.

Due to the change in market price of energy, some suppliers have struggled as the cost of energy has become higher than the price they are selling it at to customers.

If your supplier has ceased trading, don’t panic! Your gas and electricity will stay on and any credit balance you have is safe. Ofgem has announced a ‘supplier of last resort’ that will take on customers of failed suppliers. Your ‘supplier of last resort’ will be in touch with information about your new tariff and what happens next.

If you’re worrying about your energy bills as the winter months approach, there is support available. Please click below to find out more:

You can speak to one of our friendly advisors who can discuss your options with you.

Priority Services Register

Scheme offers extra services free of charge if you are of pensionable age, are disabled, chronically sick or have sight/hearing difficulties. The scheme is designed to provide additional support by:

  • Improving access to your meter. If you have a prepayment meter and are unable to access it, you can ask for it to be moved or replaced with a credit meter.
  • Suppliers can arrange to read your meter each quarter and inform you of the reading.
  • Password protection scheme – Suppliers can agree a personal password for use by their staff when they visit your home, so you know they are genuine.
  • Bill nominee scheme – Suppliers can arrange for your bills to be sent to the address of a friend, relative or carer so that they can help to arrange payment. Their agreement is required for this to happen.

You can find out more here. 

Warm Home Discount

Participating electricity suppliers offer a discount of £140 off your electricity bill if you are eligible.

You will automatically qualify for the discount if all the following apply:

  •   your electricity supplier is part of the scheme
  •   your name (or your partner’s) is on the bill
  •   you are getting the guarantee credit element of pension credit (even if you get savings credit as well).

You may also qualify if you are on a low income or receive certain other benefits.

You can find out more here. 

National Energy Action (NEA)

NEA are a national fuel poverty charity. 

Their Warm and Safe Homes Advice Service is a free support service providing advice to householders on their energy bills and keeping warm and safe in their home.

NEA can help with:

  • Registering on your suppliers Priority Services Register
  • Applying for the £140 Warm Home Discount rebate
  • Switching suppliers
  • Energy efficiency in the home
  • Applications for grants and trusts
  • Negotiating with energy and water providers
  • Benefits advice, entitlement and claim support
  • Applications for emergency hardship funding

You can get in touch with NEA by calling 0800 304 7159 or visit:

Citizens Advice

Citizens Advice can provide help and advice with energy problems which include issues with your bill or meter and if you’re struggling to pay for your energy use.

You can find out more about:

You can find out more here. 

You can also call the Citizen Advice helpline for free on 0808 223 1133 between 9am and 5pm Monday to Friday.

Debt Help
  • StepChange is a debt charity that provides free advice. You can call 0800 138 1111 or webchat here.
  • National Debtline can provide support and advice. Freephone 0808 808 4000 or webchat here.
  • Warm and Safe Homes Advice Service aims to provide a lifeline for those struggling. Call 0808 801 0828 or find out more here. 
  • Money Helper provides free and impartial advice on a wide range of topics from benefits to support with money trouble. Find out more here. 
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