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Services for our residents

On 4 January, the Government put England into a period of national lockdown until at least 15 February 2021.

We know this is a difficult time for our residents. You can find the guidance and information on how to keep you and your loved ones safe on the Government website.

Entering our residents’ homes

We have carefully considered the Government’s guidance and will continue with our repairs service and gas/electrical testing in residents’ homes where it is safe to do so. Our staff continue to observe the Government guidelines on safe working practices. For more information on your appointment and our safety measures, you can watch our video.

To keep you safe we will:

  • Ask before we enter your home to check if anyone has had Covid-19 or Covid-19 symptoms. We won’t come into your home unless it is safe to do so;
  • Wear appropriate Personal Protective Equipment (PPE);
  • Follow social distancing guidelines. You can read these on our website.

Delays to our repairs service

While we will continue to deliver services, we are experiencing delays within our repairs service due to staff shortages created by Covid-19. Therefore, we are asking our residents to understand that there may be delays in completing routine repairs at this time as this will allow us to concentrate on emergency repairs. Residents can choose not to report a routine repair if it will wait until after the lockdown period is over, as this will also help us to concentrate on emergency repairs.

An emergency repair is where there is an immediate risk to life and/or a danger to property that requires making safe urgently, such as a burst water pipe or serious electrical fault.

Rest assured, we will do all we can to complete repairs as quickly as we can. We will keep you informed of any delays and apologise in advance for any inconvenience this may cause to you.

Gas and electrical safety checks

We continue to prioritise gas and electrical safety checks alongside emergency repairs. It is important that we can access your home to carry out these essential works. Please let us into your home to help us keep you safe.

Here to help

We know that this is a difficult time for many of our residents and we are here to help as much as possible. We don’t want anyone to lose their home, so if you’re struggling financially or can’t pay your rent for any reason, please get in touch.

We have information on our website about managing your money, including how you can contact us to get help with Universal Credit and other benefits. You can also access the Government benefits calculator and visit Citizens Advice to access information about the help you are entitled to.

We also have information on employment and skills and what to do if you are concerned about your or someone else’s welfare in our safeguarding toolkit.

Contacting us

Before you contact us, why not try our Frequently Asked Questions.

If you need to get in touch, you can contact Together Housing in the following ways:

Online – This can be done 24 hours a day by the online form.

Telephone – 0300 555 5560 – lines are open between 9am and 5pm Monday to Friday (Emergency service only outside these hours)


Coronavirus Covid-19 update for residents – 5 January