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Repairs to my home

Repairs to my home

We are now providing an emergency repairs service only until further notice.

This has been a difficult decision. The changes in Government guidance to reduce social contact mean we now need to change the way we provide services. We realise this will affect our residents and we are asking everyone to bear with us at this difficult time.

Can I book a new routine repair now?

No, you cannot book a new routine repair until further notice. If you do contact our Customer Service Centre, we will keep a record of your repair request and we advise you to contact us again when our normal service restarts.

Can I report an emergency repair?

Yes. An emergency repair is where there is an immediate risk to life and/or a danger to property that requires making safe urgently. e.g. Burst water pipe / serious electrical fault / no heating and/or hot water.

Someone is due to come back soon to finish a routine repair, will they still come?

No, we are keeping a list of routine repairs that need completing and we will be in touch with residents when our normal service restarts.

I’ve got a routine repair booked and I’m expecting someone soon, will they still come?

No, we will contact you when our normal service restarts.

Will you still come to do routine repairs to the outside of my home?

No, unless the work to the outside of your home is an emergency repair.

Are you still doing Annual Gas Safety Checks and the Electrical Tests?

Yes, we are still legally required to do gas safety checks and electric tests until further notice where it is safe to do so.

We will contact each resident in advance to book an appointment.  If a resident or member of the household is self-isolating or has a health or vulnerability issue, we can be flexible about the appointment date.

Compliance safety checks in communal areas

We will continue to carry out compliance checks in all communal areas. It is vital that we are able to continue to carry out the following checks, where applicable, when they are due. These checks include:

  • Fire safety checks – testing communal fire safety systems (where applicable) various time frames.
  • Fire risk assessments – annual to all high rise blocks
  • Communal electrical safety - all wiring is tested at least once every 5 years and Portable Appliance Testing (P.A.T.) to electrical appliances in communal areas every 2 years (where applicable).
  • Communal lifts – every six months.
  • Asbestos safety checks – these are carried out at least once every three years.
  • Water safety audits – every two years.

All representatives of the organisation, carrying out these essential safety checks will carry a form of ID with them and they should be allowed to carry out their work without their personal space being compromised. They will observe the social distancing rules at all times.