In general, we will try to respond to your requests by phone or video chat where possible, rather than meeting with you face-to-face to reduce the spread of the Coronavirus.
- Can I move into my new home?
Yes. Following the most recent government advice, we will resume advertising our properties from Monday 18th May and you will be able to apply for and view properties before you sign up.
Please be aware that there may be some delays between being offered a property and viewing / signing the tenancy of the property due to the restrictions Covid-19 presents and that viewings / tenancy sign-ups will be done whilst maintaining social distancing rules.
Please click on the Find a Home section of our website for further information.
- Can I speak with my Neighbourhood Officer?
Yes, but to avoid raising the risk of spreading the virus, we will speak with you by phone or video chat, where possible, rather than meeting with you face-to-face.
- Can I contact you about an antisocial behaviour issue?
Yes, we are still able to respond to issues such as intimidating and threatening behaviour.
Please see our online information here. We will try to respond by phone or video chat, rather than meeting face-to-face where possible.
- Can I contact you about a safeguarding issue?
Yes, we are still able to respond to issues such as domestic violence. Please see our online information here.
We will try to respond by phone or video chat, rather than meeting face-to-face where possible.
- Can we still hold a residents’ meeting?
The Government has advised that everyone should take social distancing steps to reduce the spread of the Coronavirus. You can read this advice here.
Even a small group of people meeting might raise the risk of the virus spreading, and it’s especially dangerous if anyone involved is over 70 and/or has an underlying health condition. Our advice is to cancel all resident meetings.