Together Housing Logo
Search
Generic filters
Our Complaint Handling Self Assessment

Our Complaint Handling Self Assessment

In July 2020, the Housing Ombudsman published its Complaint Handling Code (the Code) that all Housing Associations like us must follow. As part of this, we must publish a self-assessment to let everyone know how we comply (or not) with each part. We have now completed...
Our new residents’ charter

Our new residents’ charter

The relationship we have with our residents is very important to us. We have worked hard to understand residents’ expectations of our services and what great customer service means to residents in practice. We started this conversation at our Residents’ Conference in...
Author: Leah.Smith