by Leah.Smith | Jan 5, 2021 | Coronavirus, Latest News
Services for our residents On 4 January, the Government put England into a period of national lockdown until at least 15 February 2021. We know this is a difficult time for our residents. You can find the guidance and information on how to keep you and your loved ones...
by Leah.Smith | Dec 21, 2020 | Latest News
In July 2020, the Housing Ombudsman published its Complaint Handling Code (the Code) that all Housing Associations like us must follow. As part of this, we must publish a self-assessment to let everyone know how we comply (or not) with each part. We have now completed...
by Leah.Smith | Nov 30, 2020 | Coronavirus
The Government have announced their plans to move from a national lockdown to the tiered approach from Wednesday 2 December 2020. To find out which tier your area will be in, visit https://www.gov.uk/guidance/full-list-of-local-restriction-tiers-by-area. We would...
by Leah.Smith | Nov 9, 2020 | Latest News
The relationship we have with our residents is very important to us. We have worked hard to understand residents’ expectations of our services and what great customer service means to residents in practice. We started this conversation at our Residents’ Conference in...
by Leah.Smith | Oct 20, 2020 | Coronavirus
We hope that you and your family are keeping well at this difficult time. You may be aware that the Government have set out a three-tiered approach of COVID alert levels across England. The three tiers are medium, high and very high and the rules about what you can...
Recent Comments