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Sorting anti-social behaviour

Here you can see how we are performing at sorting antisocial behaviour.

Performance is reported twice a year. We report performance against our service standards where we are able to.

Quarter 4 - Anti-social behaviour
Tackling anti-social behaviour (ASB) (Quarter 4 January to March 2021  We have experienced an increase in the number of antisocial behaviour reports during the Covid-19 pandemic which is mirrored across the housing sector. We have been able to maintain a responsive service over this period. The length of time taken to respond to comp s is longer than target but since April 2020 we have been able to resolve 95% of cases.

Click to enlarge – Tackling anti-social behaviour (ASB) (Quarter 4 January to March 2021

Quarter 2 - Anti-social behaviour

Sorting anti-social behaviour Quarter 2 (July to September 2020).

Measure for percentage satisfaction with the neighbourhood is 81.5%. Percentage of cases resolved was 95%. Table to identify what we will do, how we will do it and then the percentage score for April to September 2020. We will contact you following serious anti-social behaviour within 1 working day. We will measure this by the percentage of new serious anti-social behaviour reports responded to within 1 working day. Percentage of complaints responded to as per the measure was 98.3%. We will contact you following general anti-social behaviour within 3 working days. We will measure this by the percentage of new general anti-social behaviour reports responded to within 3 working days. Percentage of complaints responded to as per the measure was 98.5%. We will resolve all anti-social behaviour complaints within an average of 57 days. We will measure this by the average number of days to resolve an anti-social behaviour complaint. The average number of days was 76.6 days. We have experienced an increase in the number of anti-social behaviour reports following the outbreak of Covid-19 which is mirrored across the housing sector. We have been able to maintain a responsive service over this period. The length of time taken to respond to complaints is longer than target. Since April 2020 we have been able to resolve 95% of cases.

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