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Estate services

We provide services to keep areas looking nice, such as litter picking and grass cutting.

Here you can see how we are performing at providing these services.

Performance is reported twice a year. We report performance against our service standards where we are able to.

Quarter 4 - Estate services
The service was heavily interrupted at the start of the year due to the Covid-19 pandemic and national lockdown. Whilst no grass cutting took place, all sites were visited to check for health and safety matters. Performance improved as lockdown relaxed and risk assessments were put in place which enabled us to slowly bring back services. Within the last quarter of the year we attended more sites than originally scheduled.  Similarly, a full caretaking service didn't resume until July. Estate Services performed well over the second half of the year showing 100% attendance. Whilst positive, we are working on further performance targets to manage the bulky waste collection and fly tipping services.

Click to enlarge – Estate services Quarter 4 (January to March 2021)

Quarter 2 - Estate services

Estate services – Quarter 2 (July to September 2020).

Table to identify what we will do, the measure for scoring how well we have done it and then the percentage score for April to September 2020. We will complete the caretaking of your neighbourhood in line with the published schedule. We will measure this by the percentage of caretaking schedule attended. The score for July to September 2020 was 100%. WE will complete the grounds maintenance of your neighbourhood in line with the published schedule. We will measure this by the percentage of ground maintenance schedule attended. The score for July to September 2020 was 93%. We will contact you following an environmental complaint within 5 working days. We will measure this by the percentage of new environmental reports responded to within 5 working days. The score for April to September 2020 was 76.6%. Overall performance against our published visits for grounds maintenance is largely down to the challenges brought on by Covid 19. The ground maintenance team will be completing the summer operation at the end of October 2020. Attendance is slightly below target this quarter (July to September 2020 resulting from missed visits due to adverse weather. These will be rescheduled in the winter months. With the season changes the team will be commencing the winter works plan from 1st November 2020 which focuses on moss removal, hedge reductions and site preparation for next summer. From April 2020 the caretaking service implemented an emergency service maintaining high risk buildings following the government’s decision to move us into lockdown. Full service resumed in July 2020. Estate services performance remains positive over July to September showing 100% attendance against contracted cleaning visits. Whilst positive, we are working on further performance targets to manage the bulky waste collection and fly tipping services.

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