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Keeping you safe

We know safety is important, and it is important that you know how we are keeping you safe. We have 20 high rise blocks of flats, and on site in these blocks we will be sharing summarised fire risk assessments, the date of the next fire risk assessment, and the dates of other safety checks. There will also be useful information about checking fire doors and about keeping us informed about your safety needs. These 20 high rise blocks of flats are listed below;

  • Akroyd Court
  • Albion Court
  • Castlegate House
  • Church House
  • Ebor House
  • Harold Lambert Court
  • Hayley Court
  • Houghton Towers
  • Jumples Court
  • Ladstone Towers
  • Lister Court
  • Mixenden Court
  • Range Court
  • Shaw Lodge
  • St Albans Court
  • St James Court
  • St Michaels Court
  • Talbot House
  • Towngate House
  • Trinity Court

Below, you can find how we are performing at carrying out compliance obligations such as conducting gas safety checks, asbestos checks, and lift checks. Performance is reported on a quarterly basis. We report performance against our service standards where we are able to.

2021 – 2022

Quarter 1 - Keeping you safe
The overall compliance performance is a combination of seven different risks which require periodic testing. The largest are domestic electrical checks carried out every five years and the annual gas safety servis required to most of our rental homes. At the end of June 2021, out of the 31,000 homes requiring a gas safety check, there were 3 properties without a valid gas safety certificate, and out of the 34,000 homes requiring an electrical safety inspection, 39 were still requiring one.  The other risk obligations are for communal areas and we were fully compliant across all these risk areas.  Rant and Rave satisfaction results, our text message satisfaction survey, are for gas servicing for the period April to June 2021. We received very positive feedback on this service. The customer satisfaction score in June 2021 was 4.86/5, the second highest score of the last 12 months. We have scored consistently over our satisfaction target for several years.

Keeping you safe Quarter 1 April-June 2021

 

2020 – 2021

Quarter 4 - Keeping you safe
Keeping you safe - Quarter 4 (January to March 2021)   Average Rant & Rave score 4.84 out of 5  Gas 99.97% Electrical Safety (Domestic)	99.78% Fire Risk Assessments	100% Electrical Safety (EICR)	100% Asbestos (Non-Domestic)	100% Legionella	100% Lifts	100% Total	99.88%  The overall compliance performance is a combination of seven different risks which require periodic testing The largest are domestic electrical checks carried out every five years and the annual gas safety services required to most of our rental homes. We have reduced the period of testing on electrical safety checks from 10 to 5 years and are currently picking up those which would have previously been within their 10 year cycle.  The other risk obligations are for communal areas and we have completed the year fully compliant across all these risk areas.  Rant and Rave satisfaction results, our text message satisfaction survey, are for gas servicing for the period April 2020 to March 2021 and is based on over 5,600 responses. We received very positive feedback on this service..

Click to enlarge – Keeping you safe – Quarter 4 (January to March 2021)

Quarter 3 - Keeping you safe

Quarter 2 - Keeping you safe

Keeping you safe – Quarter 2 (July to September 2020).

Performance – overall compliance 98.95%. Customer Satisfaction – Average Rant and Rave score (out of 5) 4.8 out of 5. Table to identify the compliance risks, the number of obligations within that risk, number of obligations which are compliant and the percentage of compliance. Gas 31,525 obligations of which 31,511 are compliant which equals 99.96%. Electrical Safety (Domestic) 34,383 obligations of which 33,654 are compliant which equals 97.88%. Fire Risk Assessments 1,356 obligations of which 1,356 are compliant which equals 100%. Electrical Safety (EICR) 1,412 obligations of which 1,412 are compliant which equals 100%.  Asbestos (Non domestic) 1,395 obligations of which 1,395 are compliant which equals 100%. Legionella 252 obligations of which 252 are compliant which equals 100%. Lifts 201 obligations of which 201are compliant which equals 100%. The overall compliance performance is a combination of seven different risks which require periodic testing. Gas servicing and electrical safety checks are required for individual properties. The other risk obligations are for communal areas. At the start of the year there was considerable disruption to the gas servicing schedule caused by the Coronavirus pandemic and lockdown of the country. We have been able to catch up on the majority of these. At the end of June 2020 there were 199 homes without a valid safety inspection certificate, by the end of September 2020 this dropped to 14. Rant and Rave satisfaction results, our text message satisfaction survey,  are for gas servicing for the period April to September 2020. We received very positive feedback on this service.

Quarter 1 - Keeping you safe

Keeping you safe – Quarter 1 (April to June 2020).

Performance – overall compliance 99.4%. Customer Satisfaction – Average Rant and Rave score (out of 5) 4.8 out of 5. Table to identify the compliance risks and the percentage of compliance. Gas 99.4%. Fire Risk Assessments 100%. Electrical Safety (EICR) 100%. Asbestos (Non domestic) 100%. Legionella 98.8%. Lifts 100%. The overall compliance performance is a combination of six different risks which require periodic testing. The largest is the annual gas safety service required to most of our rental homes. The other risk obligations are for communal areas. For most of 2019/2020 we were fully compliant across all risk areas. These figures for quarter 1 (April to June 2020) reflect the disruption caused to these services as a consequence of coronavirus. Rant and Rave satisfaction results are for gas servicing and just for June 2020 as the survey was suspended at the start of the financial year. We received very positive feedback on this service.

About Us Openness and transparency Keeping you safe