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Here’s how we’ve done

In order to continually learn and improve our service delivery to tenants, it’s important that we listen to their feedback.

Performance is reported twice a year. We report performance against our service standards where we are able to.

We receive comments every single day via text from tenants who’ve spoken to our Customer Service Centre, had a repair done or a gas service. We also conduct a major Customer Survey every 6 months to look at wider issues. You can see some of the results below.

Quarter 4 - January to March 2021
Satisfaction Quarter 4 (January to March 2021). STAR Survey: Overall satisfaction with Together Housing 79.5%, Rent value for money satisfaction8.4 out of 10. Rant and Rave Survey  Overall satisfaction with Together Housing 4.65 out of 5.  The overall satisfaction score as a percentage is taken from the most recent STAR survey carried out in February 2021, as is the rent value for money satisfaction score. This survey is carried out twice a year. The Rant and Rave overall satisfaction score is taken from the monthly text message surveys we send out to residents who have received a service from us, such as a repair. This is the average score for the period April 2020 to March 2021. You can find satisfaction scores for individual services by going to the relevant pages in the transparency section of the website. There are also satisfaction scores reported in the Residents' Charter.

Click to enlarge – Satisfaction Quarter 4 (January to March 2021)

Quarter 2 - July to September 2020

Customer satisfaction for Quarter 2 (July to September 2020). Overall satisfaction for Together Housing 79.4%. Rent value for money 8.5 out of 10.Rant and Rave survey, overall satisfaction with Together Housing 4.76 out of 5. The overall satisfaction score as a percentage is taken from the most recent STAR survey carried out in Summer 2020, as is the rent value for money satisfaction score. This survey is carried out twice a year. The Rant and Rave overall satisfaction score is taken from the monthly text message surveys we send out to residents who have received a service from us, such as a repair. This is the average score for the period April to September 2020. You can find satisfaction scores for individual services by going to the relevant pages in the transparency section of the website. There are also satisfaction scores reported in the residents charter.

For further information, please see Our Service Standards.

About Us Openness and transparency Here’s how we’ve done