Here’s how we’ve done
In order to continually learn and improve our service delivery to tenants, it’s important that we listen to their feedback.
Performance is reported twice a year. We report performance against our service standards where we are able to.
We receive comments every single day via text from tenants who’ve spoken to our Customer Service Centre, had a repair done or a gas service. We also conduct a major Customer Survey every 6 months to look at wider issues. You can see some of the results below.
Quarter 4 - January to March 2021
Quarter 2 - July to September 2020
Customer satisfaction for Quarter 2 (July to September 2020). Overall satisfaction for Together Housing 79.4%. Rent value for money 8.5 out of 10.Rant and Rave survey, overall satisfaction with Together Housing 4.76 out of 5. The overall satisfaction score as a percentage is taken from the most recent STAR survey carried out in Summer 2020, as is the rent value for money satisfaction score. This survey is carried out twice a year. The Rant and Rave overall satisfaction score is taken from the monthly text message surveys we send out to residents who have received a service from us, such as a repair. This is the average score for the period April to September 2020. You can find satisfaction scores for individual services by going to the relevant pages in the transparency section of the website. There are also satisfaction scores reported in the residents charter.
For further information, please see Our Service Standards.