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Compliments and Complaints

Compliments and Complaints

We love to hear your views and really appreciate you taking the time to get in touch

Our vision is to offer our customers consistently brilliant services. To help us to achieve this we aim to put your views at the heart of everything we do. So whether you are a tenant or leaseholder, we want to know your views on the services we provide to you, both the good and not so good.

We welcome and value all comments, compliments or complaints you make and use them to help improve our services to you.

Whether you want to tell us about excellent customer service or if something goes wrong, we need to know. This page tells you how you can have your say.

To find out more information on how we process compliments and complaints please see our Compliments and Complaints Procedure (PDF), alternatively please see our Compliments, Complaints and Comments Service Standard.

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Make a complaint, comment or suggestion

You can make a complaint in person, over the phone, in writing or online.

You can find our contact telephone number, and address by visiting the Contact Us page.

Registered Online Users

Our tenants can let us know how we are doing by using the compliment, complaint, comment or suggestion pages below. To access these pages, you must have an online account registered with us. To register an account click here, or click here to login.

  • Complaints - We are sorry if you are not happy with a service you have received from us or the way we have attempted to resolve a query, therefore you have the right to make a complaint.
  • Compliments - Although delivering brilliant customer service is what we set out to do, it’s always nice to hear about it from our customers.
  • Comments & Suggestions - If you have a suggestion about how the service you have received can be changed or improved - we want to hear about it.

Non Registered Users

Alternatively, if you are not one of our tenants or you do not have an online account with us and you would like to send us a compliment, submit a complaint or have a general enquiry please complete the form below and a member of our customer service team will respond to your query.

Complaint, Comment or Suggestion

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